Tag Archive: #Customer support – Page 5

4 “Customer” Phrases You’re Probably Mixing Up

Over the last decade, there has been an enormous shift in focus from product to customer. Whereas product quality was…

Connor Brooke
June 9, 2016
Customer Experience

7 Ways to Persuade Customer Support to Sell

Customer Support can contribute to your sales if you "persuade" them. By putting them in a position to be friendly,…

Alan Draper
June 6, 2016
Sales Management

5 Telltale Signs You Need To Overlook Your Customer Support

Back in the old days, a typical business model looked the following way – build a great product, market and…

Alan Draper
May 5, 2016
Customer Experience

Enhancing Your Existing Support Channels Digitally

When respected publications like Harvard Business Review discuss crafting great “digital customer experiences”, the issue is now well entrenched into…

Alan Draper
March 21, 2016
Digital Marketing

10 Tips for Customer Service

In this day and age, business to business (B2B) customer support is essential to long-term success. More and more B2B…

Alan Draper
February 16, 2016
Customer Experience

Why Your Customer Service Needs To Go Beyond Reactive In 2016

No matter what industry you are in, you have some form of customer service support. You provide an email address…

Connor Brooke
January 30, 2016
Customer Experience

5 Reasons B2B Customer Support is Different than B2C

Customer support is a top priority for maintaining a client relationship and offering extended value to customers. Regardless of the…

Connor Brooke
January 16, 2016
Customer Experience

Why First Contact Resolution Isn’t Always a Good Thing

First contact resolution (FCR) is widely considered a primary indicator of customer support success for support organizations today. In fact,…

Jay Leonard
December 13, 2015
Customer Experience

The Rocket Fuel for Your Philanthropy is Technology

I’m often asked about the intersection of technology and corporate philanthropy. What are the innovations on the horizon, and how…

Jay Leonard
October 31, 2015
Social Business

9 Customer Service Phrases That Pressure Cook Problems (and What to Say Instead!) [Infographic]

Let me be straight with you, customer service is no picnic. It can be mentally, emotionally, and sometimes even physically…

Connor Brooke
October 16, 2015
Infographics

3 Ways Customer Support Needs to Adapt to the Internet of Things

Traditional customer support methods are not that complex. Companies simply create a low-cost call center and populate it with people…

Connor Brooke
September 21, 2015
Customer Experience

Stay Informed, Sign Up for Our Exclusive Newsletter!

By signing up you agree that you have read our privacy policy.
You’re now signed up!