Tag Archive: #Customer support – Page 4

5 Customer Service Tips Every Company Should Know

In the age of the digital customer, delivering differentiated customer service has become a strategic imperative. 78% of customers have…

Jay Leonard
December 13, 2016
Customer Experience

Exceed Self-Service Expectations with Knowledge-Driven Support

Across all age groups, self-service support is becoming increasingly popular. Web and mobile self-service interactions are rapidly overtaking all other…

Alan Draper
November 29, 2016
Customer Experience

How to Handle Customer Complaints

An online community can be the perfect outlet for transforming customer support into a powerful and engaging experience. Online communities…

Jay Leonard
October 25, 2016
Customer Experience

9 Tools For Offering Better Tech Support Today

If you offer up a technology product or have other reasons to provide tech support services, you know how important…

James Spillane
October 21, 2016
Customer Experience

Establish Trust to Improve Customer Retention

To build loyalty, companies must earn the trust of their customers. Consistency builds trust, deepens relationships, exposes customer challenges, and…

Jay Leonard
October 4, 2016
Loyalty Marketing

Increase Brand Loyalty Through Customer Support

In today’s digitally-driven world, customer service is a company’s most critical competitive advantage. It’s also an easy way to positively…

Alan Draper
September 26, 2016
Customer Experience

Raise the Bar with Knowledge-Driven Support

For progressive companies, customer support is now a critical element of an integrated marketing plan. When a customer has an…

Connor Brooke
September 12, 2016
Customer Experience

Customer Support: The Secret Weapon of Successful Companies

What makes you unique? What is that you have that keep customers coming back to you to do business? Figuring…

Connor Brooke
September 1, 2016
Customer Experience

Delivering Self-Service Support Through Online Communities

The introduction of the Internet, social media, and mobile has changed the way companies – large or small – interact…

Jay Leonard
July 27, 2016
Online Communities

Customer Experience Secrets Revealed – 3 Tips to Employ Right Now

Remember when every place was like Cheers? Where everybody knew your name? And that’s not all. They also knew your…

Connor Brooke
July 12, 2016
Customer Experience

5 Reasons a Bot is Perfect for Your Business Today

The why, when, and how of implementing a bot for your business for maximum ROI You may have heard of…

Jay Leonard
July 7, 2016
Customer Experience

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