Tag Archive: #Customer support – Page 2

Live Chat Best Practices for Financial Services

Over the last two decades, financial institutions have undergone a complete digital transformation. From e-transfers to contactless credit cards, there’s…

Jay Leonard
December 11, 2018
Customer Experience

How to Improve Call Center Customer Satisfaction With Live Chat

If you’ve ever asked somebody to describe their customer support experience with a company’s call center, there’s a good chance…

James Spillane
November 30, 2018
Customer Experience

Should eCommerce Merchants Remove Negative Product Reviews?

A motivated customer with an ax to grind can damage the reputation and revenue of an eCommerce store. Negative reviews…

Jay Leonard
September 27, 2018
Ecommerce

How Important Is It to Measure Your Net Promoter Score (NPS)?

The Net Promoter Score (NPS) measures how customers feel about a company, brand, product or service. The initial research in…

Jay Leonard
September 10, 2018
Customer Experience

These 6 Technologies Will Fix Your Poorly-Designed Service Desk System [Infographic]

Technology has surely proven its impact on the world. For nearly two decades now, it has paved the way for…

James Spillane
September 3, 2018
Infographics

Ship Up or Ship Out: How Logistics is Now a Customer’s Main Gripe and How to Fix It

So, you have targeted your audience, you have bombarded them with the best campaign that your marketing team could conceive…

Alan Draper
August 27, 2018
Customer Experience

How Effective Is the Customer Satisfaction (CSAT) Metric?

Achieving and maintaining a high level of customer satisfaction is important for a business to gain and maintain a competitive…

Jay Leonard
August 12, 2018
Customer Experience

4 Service Desk Agent Performance Metrics that Influence the Customer Experience

Continually improving the customer experience and satisfaction with service support is a goal of every service desk. While there are…

Alan Draper
July 2, 2018
Customer Experience

Enabling the Delivery of Your Customer Support Experience

We were recently working with a company’s support organization helping them to elevate the experience of their face-to-face support services.…

James Spillane
June 28, 2018
Customer Experience

8 Tips for Improving Service Desk Agent Performance

When you set all other considerations aside and look at your service desk from the customer’s point of view, one…

Connor Brooke
June 18, 2018
Customer Experience

How to Fix Call Center Shrinkage

Call center shrinkage refers to the time for which agents are paid to answer calls and serve customers versus the…

Connor Brooke
June 11, 2018
Customer Experience

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