It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset.…
Customer Experience
Tag Archive: #Customer support
Before you learn how to perform a SWOT analysis, it is important to understand not only what it is,…
Customer Experience
Contact centres have been facing challenges since they were established. Targets are a challenge to achieve, staff absenteeism and…
Communications
If you’re thinking about interactive voice response (IVR) for your contact center, you’ll find it can be leveraged to…
Customer Experience
One article will state how AI is going to take over human customer service roles in the next few…
Communications
Keeping churn rate to an absolute minimum is a priority for businesses in order to achieve and sustain growth.…
B2B Marketing
Few would argue with the fact that organizations committed to delivering exceptional customer experiences need to be where their…
Customer Experience
Consumers have high expectations for companies to prioritize corporate social responsibility (CSR). At the same time, however, many consumers…
Social Business
As customers, the thought of calling support or trying to find the information we need on the “help” site,…
Customer Experience
With over 15 million texts sent per minute for a total of 8 trillion annually, SMS is undeniably one…
Customer Experience