Tag Archive: #customer relationships

How to Avoid 5 Common CRM Software Mistakes

As the CEO of a customer relationship management software company, I’ve seen thousands of successful CRM installations over the…

Jay Leonard
June 10, 2019
Customer Experience

4 Questions You Must Know to Build Better Client Relationships Now

There are thousands of ways to kill a sale. I start a lot of my blogs with those exact…

Connor Brooke
November 18, 2016

10 Irritating Email Habits That Isolate Your Customers

Think about all the emails you receive every day. How often do you notice something that is so irritating…

James Spillane
September 29, 2016
Email Marketing

Is Your Sales Team Keeping Up with the Times?

“Digitally empowered buyers,” who are they and what exactly do they want? If your sales team doesn’t know the…

Connor Brooke
April 3, 2016
Sales Management

Build Relationships to Build Customers

How you build your customer base (and ultimately your business) is key to your success. Do you have the…

Connor Brooke
January 12, 2016
Customer Experience

How Savvy Marketers Manage Customer Photo Rights on Instagram

Are you looking to repost your customers’ Instagram photos on your brand’s social channel? Do you want to use…

Jay Leonard
November 23, 2015

4 Little Things You Can Do To Give Your CRM A Big Boost

A Google search. A service call. A plan adjustment. Every customer encounter is important. But the majority of a…

Jay Leonard
September 22, 2015
Customer Experience

7 Surprising Traits Great Entrepreneurs Have In Common

If you are considering becoming an entrepreneur, then you may be thinking twice about it because people talk about…

Jay Leonard
May 6, 2015

The Guinness Book of World Records’ Greatest Salesperson’s Strategy for Generating More Business

If you’re in the auto industry or really any industry, as a salesperson, you should probably know the name Joe Girard.…

Jay Leonard
April 7, 2015

CX Matters – 5 Ways It Can Increase (or Decrease) Revenue, Client Retention or Brand Image

Many companies claim to offer outstanding products and services, however, the client’s perception is the ultimate truth. By 2020,…

Connor Brooke
March 5, 2015
Customer Experience

The 3 Keys to Building Relationship ROI

Business is ultimately about relationships, and deeper relationships result in a higher lifetime value of the customer (LTV). Over…

Jay Leonard
January 29, 2015
Customer Experience

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