In today’s socially conscious world, consumers put their money where their beliefs are — mainly in the pockets of…
Social Business
Tag Archive: #customer loyalty
Who are these people called influencers, and why do we put them up on pedestals? A lot of them…
Small Business
Introduction While “you catch more flies with honey than you do with vinegar” might be an old and well-worn…
Marketing
Those of us in the marketing and customer service arenas are familiar with Jeff Bezos’ most famous strategy. At…
Customer Experience
“Branding demands commitment; commitment to continual reinvention” – Richard Branson Brand management is a continuous path to reinventing yourself,…
Branding
It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset.…
Customer Experience
Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s…
Customer Experience
As marketing communications becomes even more competitive, it’s more difficult for brands to stand out. Many smart brand professionals…
Marketing
At first glance, an official return policy might seem like one of those tedious administrative items that is easier…
Customer Experience
Turn buyer’s remorse into client loyalty by increasing your connection with your customers. Did you ever drive off the…
Books