Tag Archive: #customer loyalty

Looking For Better Marketing Ideas? Channel Leonardo

Take Leonardo da Vinci. Please. Yup, the guy who painted the Mona Lisa and The Last Supper. He was…

Mark Armstrong
January 13, 2022

Want to Grow Your Brand? Start With Corporate Social Responsibility

In today’s socially conscious world, consumers put their money where their beliefs are — mainly in the pockets of…

Jeff Snyder
October 1, 2021
Social Business

Happy Customers Make The Best Brand Advocates

Who are these people called influencers, and why do we put them up on pedestals? A lot of them…

Mark Armstrong
July 28, 2021
Small Business

How to Turn Loyal Customers Into Advocates in SaaS

Introduction While “you catch more flies with honey than you do with vinegar” might be an old and well-worn…

Hanna Barabakh
July 3, 2021

5 Alternatives for Jeff Bezos’ Empty Chair Strategy

Those of us in the marketing and customer service arenas are familiar with Jeff Bezos’ most famous strategy. At…

Debbie Laskey
June 3, 2021
Customer Experience

Brand Management Principles and Commitment to Continual Reinvention

“Branding demands commitment; commitment to continual reinvention” – Richard Branson Brand management is a continuous path to reinventing yourself,…

Dana Kachan
April 9, 2021

2020 Is the Year of Digital Omnichannel. Here’s What You Need to Know

It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset.…

Jeff Epstein
March 12, 2020
Customer Experience

4 Things to Consider When Mapping Your Digital Customer Journey

Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s…

Jeff Epstein
March 11, 2020
Customer Experience

Brand Advocacy – The Most Powerful Route to Market Growth

As marketing communications becomes even more competitive, it’s more difficult for brands to stand out. Many smart brand professionals…

Michael Gullan
March 4, 2020

The Importance of Having a Sound Return Policy

At first glance, an official return policy might seem like one of those tedious administrative items that is easier…

Jay Leonard
September 2, 2019
Customer Experience

4 Ways You Can Turn Buyer’s Remorse Into Client Loyalty

Turn buyer’s remorse into client loyalty by increasing your connection with your customers. Did you ever drive off the…

Connor Brooke
June 6, 2019

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