Tag Archive: #Customer Journey Map

Digital Customer Journey Mapping: Explained Through Examples

In today’s rapidly evolving digital landscape, understanding your customers’ journey is paramount for business success. The digital customer journey…

Nancy Lubale
August 14, 2023
Customer Experience

How to Use Enterprise Data to Build Your Customer Journey Map

In today’s post-COVID world, customer loyalty is more open than ever before. The pandemic caused consumers everywhere to try…

Matt James
June 28, 2021
Big Data

Level Up Your Trigger Marketing Strategy with Journey Mapping

As more startups are popping up and global leaders keep entrenching their positions even further, markets become increasingly concentrated…

Yuri Vedenin
May 19, 2021
Email Marketing

7 Mistakes to Avoid When Creating a Customer Journey Map

Do you know the path that your customer is taking? A customer journey map is an ROI explosion waiting…

Jay Leonard
February 26, 2017

How to Find Quick Wins to Decrease Customer Effort

Customer Effort Score is a measurement of how much effort a customer has to put forth to do business…

Alan Draper
March 21, 2016
Customer Experience

Customer Journey Mapping: Avoid These 3 Common Pitalls

Customer journey mapping, the process of visualizing a brand’s customer experience through the eye of the customer, has become…

Alan Draper
August 31, 2015
Customer Experience

Mapping Your Customer Journey

Understanding your customer and how they interact with your business directly and indirectly is critical in driving improved value,…

Jay Leonard
October 2, 2013

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