Email and direct mail. These two have been battling it out for years. There are plenty of myths about…
Email Marketing
Tag Archive: #Customer Journey
Creating a strong customer experience is a team effort spanning marketing, sales, customer support, even finance. But marketing plays…
B2B Marketing
It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset.…
Customer Experience
Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s…
Customer Experience
Customer data is your company’s most valuable asset. It helps you improve your business operations by providing insight into…
Customer Experience
It’s a well-known fact that data is vital to the success of any company. Data analytics provides insights into…
Customer Experience
By 2020, customer experience (CX) will overtake price as a key product differentiator. While there are many ways to…
Customer Experience
The modern customers no longer wait to be served with the best solution to their problem. They proactively look…
Content Marketing
Customer Journey Mapping, while having been around for quite some time, has certainly seen an increase in interest in…
Customer Experience
Today’s consumer expects nothing short of an earth-shattering experience as they interact with your brand, no matter where they…
Customer Experience