Tag Archive: #customer interaction management

33% of CEOs Worry They Are Out of Touch With Customers: Building a Better Customer Experience.

According to this new 2013 study from IBM, C-suite leaders say that in the next 3 – 5 years,…

Connor Brooke
October 8, 2013
Customer Experience

Customer Service 2.0: When Interaction and Experience Converge

Forrester Research recently asked senior bank executives whether they were meeting customer service needs better than competitors. Naturally, 60…

James Spillane
July 30, 2013
Customer Experience

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