Tag Archive: #customer feedback – Page 4

Your Surveys Are Wasting Customers’ Time

It's been a long day. I'm more than ready to close the laptop lid and head out in search of…

Jay Leonard
September 21, 2014
Customer Experience

The Best Time to Ask for Customer Feedback

The last few weeks I’ve been waiting for my passport renewal to arrive. My excitement when I received a “delivery…

Jay Leonard
July 31, 2014
Customer Experience

Maximise the Value of Customer Feedback

The value of customer feedback is immense. It can be used to increase sales, improve retention, boost revenue and shape…

Connor Brooke
June 5, 2014
Customer Experience

The Future of Feedback: When Customers Want to Respond to your Survey

“How can I get a greater response rate from my customer survey?” is a common question asked by customer experience…

Connor Brooke
May 14, 2014
Customer Experience

Five Ways to Share Net Promoter Feedback

To paraphrase one of the better-known quotes by Amazon’s Jeff Bezos, being competitor-focused means you have to wait until there…

Jay Leonard
March 24, 2014
Strategy

Social Etiquette Should Dictate Your Social Media Behavior

Far too often when it comes to social media marketing, small business owners put the emphasis on the last word…

Jay Leonard
March 10, 2014
Social Media

The Importance of Excellent Customer Service & Feedback Surveys

Is offering a good customer service important? Of course it is. You don’t need me to tell you that, because…

Alan Draper
December 2, 2013
Customer Experience

Building a Brand from Scratch

Branding is an essential element in any Marketing strategy for any business in any industry.  Your brand defines your company…

Jay Leonard
August 12, 2013
Branding

Customer Satisfaction: 5 Tools to Get to Know Your Small Business Customers

When you are a business owner, you understand just how important it is to know your targeted demographic. While you…

Jay Leonard
April 10, 2013
Customer Experience

The Problem With Cyprus: Why Customer Satisfaction With Banks is at an All Time Low

Over the last week we have seen the banking sector take a fresh blow, with the current crisis in Cyprus…

Connor Brooke
March 28, 2013
Customer Experience

Is Your Brand Using Customer Feedback Efficiently?

Description: Customer feedback isn’t about resolving complaints. Smart brands know that it’s insight on the customer service, and have learned…

Jay Leonard
March 27, 2013
Customer Experience

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