Tag Archive: #customer feedback – Page 3

When to Use Customer Feedback, and When to Ignore It

Sometimes, it's best to just ignore what customers are saying. Is that blasphemy? I've preached "customer feedback is as precious…

Alan Draper
September 1, 2016
Customer Experience

Why Businesses Need to Change Their Mind-Set to Get Customer Feedback

Feedback is critical for growing a business, training employees and retaining customers. But survey response rates are at an all-time…

Jay Leonard
August 24, 2016
Loyalty Marketing

10 Best Practices for Setting Up Your Net Promoter Score Survey

Net Promoter Score (NPS) is a management tool that can be used to gauge the loyalty of a company’s customer…

Connor Brooke
July 6, 2016
Customer Experience

Employee Feedback Loops

Employee engagement is difficult to measure and even harder to directly connect to bottom line results, but it’s critical to…

Connor Brooke
May 12, 2016
Human Resources

Customer Feedback Loop: Why It’s Critical

Without a customer feedback loop, it’s difficult, if not impossible, to predict your customer’s behavior. For that reason, it’s important…

Connor Brooke
April 16, 2016
Consumer Marketing

How Customer Feedback Can Help You Predict the Future

Last year, University of Maryland researchers studied how online reviews and customer feedback posted on review site Yelp could determine…

Connor Brooke
April 16, 2016
Customer Experience

Examples of Great Customer Testimonial Statements

Great Customer Testimonials Must Contain The Following: 1. It should explain to your buying audience about how they will benefit…

Connor Brooke
December 4, 2015
Customer Experience

10 Ways Brands Can Connect with Millennial Consumers

1. Align physical design with emotional drivers Millennials are drawn to the promise of unique experiences, which creates an opportunity…

Connor Brooke
November 5, 2015
Consumer Marketing

How to Use Bad Online Reviews to Boost Your Business

Recently I was discussing bad reviews with a doctor, who'd been accused online of spending more time dancing with his…

Alan Draper
June 27, 2015
Expert Interviews

Got Commentary? 4 Steps to Feed It Into the CX Machine

The crusade to optimize customer experience is one that all organizations are waging - and for good reason. The success…

Connor Brooke
April 13, 2015
Customer Experience

How Retailers Can Use Customer Reviews To Capture Social Proof

In the world of online retail, social proof can be a strange thing. In the real world of bricks and…

Connor Brooke
February 7, 2015
Customer Experience

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