Tag Archive: #customer experience management

Why Customer Experience Management is Critical in Business [Infographic]

Customer experience and success are proving to be very critical in today’s business world. As a matter of fact,…

Jay Leonard
August 10, 2019

7 Ways to Strengthen Client Relationships and Increase Lifetime Value

There is no doubt that clients are critical to the growth and success of your business. Creating new client…

Connor Brooke
June 24, 2019
B2B Marketing

Customer Experience Management (CXM): The Best-Practice Capabilities of CX Leaders

As ever-greater numbers of organizations embrace the age of the smart customer, you might expect Customer Experience Management, or…

Jay Leonard
June 7, 2019
Customer Experience

6 Ways to Improve CX Without Draining Your Budget

In today’s economy, customers are in the driver’s seat. And they have demands like never before. What they want…

Alan Draper
April 3, 2019
Customer Experience

How To Choose The Right Customer Support Model For Your Business

Self-service checkout lines have become more and more common. Online consumers are accessing digital customer service and resolving their…

Connor Brooke
September 21, 2017
Customer Experience

Do You Really Need a Customer Experience Manager?

Strong customer experiences are essential for the success of many businesses. Whether the experience reduces the customer churn rate…

Connor Brooke
November 16, 2016
Customer Experience

60% of Traffic But Only 16% of Sales: Solve the Mobile Web Challenge for Good

The mobile industry is booming and more people than ever are visiting online retailers via their mobile devices. During…

Jay Leonard
October 30, 2016

A Great Customer Experience is More Than Just Great Customer Service

We’ve heard it all before. “The customer is king” “Our greatest asset is our customers” “Make a customer, not…

Connor Brooke
June 1, 2016
Customer Experience

Customer Reviews Can Improve Your Sales by 5 Times

In 2015 it was called “The Age of the Empowered Customer,” now 2016 is deemed “The Year of the…

Jay Leonard
May 3, 2016
Customer Experience

Five Lessons for CX Execs From The Port Authority of NY&NJ and Uber

Oh, the irony – I love it when material for a speech just lands in my lap. I was…

James Spillane
June 27, 2015
Customer Experience

Why Is Customer Experience Now an IT Problem? (Part II)

We continue our discussion with Bill Bonney, most recently Director, Information Security & Compliance at Intuit, Inc. In Part…

Jay Leonard
April 24, 2015
BrandViews / UnboundID

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