Since the Covid-19 pandemic, brands need to look for better ways to improve customer experience. As this crisis forces…
Customer Experience
Tag Archive: #“Customer Experience”
I recently spoke at Gartner’s Enterprise IT Leaders Peer Forum and various other panels and events. While the topics…
Customer Experience
Sure, make tech available to everybody! Let’s get it out there. Everyone should have access to it. But, wait.…
Customer Experience
The 2021 Marketing word of the year will be “Agility”. With significant COVID-triggered challenges and opportunities, one thing is…
Marketing Automation
The world is speaking. Are you listening? A brand’s voice is no longer something ephemeral. It’s more tangible as…
Expert Interviews
Siloed marketing, sales, and support services are a thing of the past. We are in the age of super…
Infographics
We don’t need more stuff, we need more humanity. – Seth Godin The Earth is spinning faster around the…
Customer Experience
The dramatic spread of COVID-19 is cracking down economies, and disrupting lives and livelihood worldwide. With the majority of…
Cybersecurity
Without an objective understanding of your customers’ behavior patterns and drives, it is close to impossible to create offerings…
Infographics
The antiquated idea that automation will someday replace the human worker has long since been replaced by the realization…
Customer Experience