Often considered a company cost center and the Rodney Dangerfield of departments, contact centers have historically been overlooked and…
Customer Experience
Tag Archive: #customer data
Big data is all the rage these days. Businesses are frantically investing millions in demographics, psychographics, behavioral, lifestyle, and…
Big Data
If you follow the Gary Vee notion of business cards being “pointless,” you’re the one missing the point. Even…
Marketing
How do you know if your digital advertising is furthering your brand image? Data metrics can show whether people…
Branding
Data, data everywhere, but no relevance in sight. Are you struggling to make sense of your customer data and…
Digital Marketing
Did you know that 90% of the world’s data was created over the last three years? That presents evidence…
Strategy
Few would argue with the fact that organizations committed to delivering exceptional customer experiences need to be where their…
Customer Experience
Customer data is your company’s most valuable asset. It helps you improve your business operations by providing insight into…
Customer Experience
Procter & Gamble, who coined the phrase ‘the consumer is boss’ well over a decade ago, now has a…
Email Marketing
It’s been 55 years since President John F. Kennedy proclaimed the inaugural Small Business Week. The annual event recognizes…
Small Business