CRM - Page 29 of 29 - Business2Community

Tag Archive: #CRM – Page 29

Customer Service for the 21st Century – Part 2

As discussed in my previous post “Customer Service for the 21st Century”, mobile devices and social networking are changing how…

James Spillane
April 3, 2012
Customer Experience

Customer Service for the 21st Century

I’ve been thinking a lot about the future of customer service recently. Two trends – social media and mobile device…

Jay Leonard
February 28, 2012
Strategy

Building Your Marketing “Circle of Life”

Recently, I heard a very smart marketer say that his job wouldn’t be tenable without his “circle of life” –…

Connor Brooke
January 29, 2012
Marketing

When Customers Push Back: 3 Recommendations

Empowered, activist customers are getting better and better at making their displeasure known ... and, as they proved this year,…

Jay Leonard
December 3, 2011
Strategy

Powerful Customer Service Drives New Customers, Retention, and Revenue

THE PROBLEM: Customer loyalty is decreasing, attrition is increasing and so is the cost of generating new customers. THE SOLUTION:…

Connor Brooke
May 17, 2011
Social Media

Reporting Back from SXSW – How Social Media Impacts Crisis Communications

What a week! I’m writing to you from Austin, Texas where I have spent the past four days at South…

Jay Leonard
March 14, 2011
Social Media

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