Tag Archive: #“Contact Centers” – Page 2

Simplicity Tops Mid-Year Review of 7 Communication Trends for 2013

photo credit: bitzcelt via photopin cc With the first half of the year complete, now is a good time to…

Jay Leonard
August 24, 2013
Tech & Gadgets

Why Can’t Responders to Emergency 911 Calls Find You?

The popular belief is: [When you dial 911, your call ends up in a massive modern control room like environment…

Connor Brooke
August 24, 2013
Mobile & Apps

Q&A: How the State of Washington is Evolving Its Communications Systems

While attending the 79th Annual APCO Expo and Conference in Annaheim, California, I had the opportunity to sit down with…

Alan Draper
August 24, 2013
Government & Politics

Conversations From the CIO Road

Lately I've been spending a lot more of my time meeting CIOs at their offices to help solve their communications…

Jay Leonard
July 2, 2013
Customer Experience

The One Big Mistake that Enterprises Deploying Contact Centers Always Make

P-D-C-A - For those of you in manufacturing or quality management, this is probably tattooed into brain. For the uninitiated,…

James Spillane
July 2, 2013

10 Ways to Transform Customer Service Experience in 2013

As the New Year approached, I thought about the state of customer service at enterprises. As someone who spends a…

Alan Draper
January 3, 2013
Customer Experience

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