Most people who have used live chat as a customer know its biggest advantages: it’s quick, convenient and fits…
Customer Experience
Tag Archive: #“Contact Centers”
Few would argue with the fact that organizations committed to delivering exceptional customer experiences need to be where their…
Customer Experience
Agent: “How can I help?” You: “Well, it’s a long story…” According to research, telecom companies saw a 57%…
Customer Experience
Business intelligence (BI) is expected to grow and evolve in 2017, demanding more accurate and precise data sets that…
Business Intelligence
The old management adage says “You can’t manage what you don’t measure,”–i.e., if you don’t track performance, how can…
Customer Experience
Are your profits in a slump? Maybe it’s your Customer Experience Management (CEM). CEM is a strategic business building…
Customer Experience
In my recent travels, I was having dinner with a client and experienced an epiphany: Many businesses may be…
Customer Experience
I’m often asked how to deal with problem customers–customers who call back over and over with the same issue…
Customer Experience
It’s no great secret that for several years now California has been touted as being very progressive with its…
Government & Politics
Nobody likes to wait for anything, especially for a 911 call taker during an emergency. 911 Center Public Safety…
Government & Politics