The Pros and Cons of Conversational Commerce Conversation is a core part of the buying process, whether you’re asking…
Ecommerce
Tag Archive: #client communication
Let’s face it: nobody likes to be wrong. But sometimes clients aren’t as receptive to the bad news as…
Communications
Long acknowledged by psychologists and other experts, society is running up a huge ‘attention deficit’. Much of this deficit…
Communications
“Over-communicate” is a misnomer. It sounds negative. It sounds excessive. Suppose I said, “Listen, Grace, you over-communicated with the…
Communications
As the late American businessman and founder of Walmart, Sam Walton, once said: “There is only one boss. The…
Customer Experience