Tag Archive: #chatbots – Page 4

Robots in Customer Service? No Way!

To improve customer service response times and cut costs, 32 percent of organizations plan to shift customer service from live…

Alan Draper
January 10, 2018
Customer Experience

Chatbots for E-Commerce That Drive Business and Build Brands

Consider a scenario where a person Alan logs onto an ecommerce website and is greeted by a pop-up greeting him…

Connor Brooke
January 8, 2018
Ecommerce

The State of the Bot Going Into 2018

2016 saw an explosion of interest and investments in chatbots, as I wrote in my last annual recap. What happened…

Alan Draper
January 1, 2018
Customer Experience

Which Are the Best Practices for Bot Development?

If you are a growing company with a focus on the latest technology — chatbots or simply bots should be…

Jay Leonard
October 24, 2017
Business Innovation

Can Chatbots Help Call Centers Provide Better Customer Service?

A Call-center is the lifeblood of any product/service based business. You constantly receive customers complaining about the functionality of the…

Connor Brooke
October 3, 2017
Customer Experience

How to Create a Chatbot That Users Will Love

Since they've been adopted by popular platforms, such as Facebook, Slack, and Skype, there are thousands of users who interact…

Jay Leonard
September 27, 2017
Communications

How Can Chatbots Help Acquire Customers

As consumers, we've become lazy. Because we have a mound of technology at our fingertips, we automatically opt for the…

Alan Draper
September 25, 2017
Consumer Marketing

Don’t Confuse Speech Recognition with Natural Language Understanding When Talking Bots

Do you remember a scene in Star Trek IV in which Scotty picks up the mouse of a 20th century…

Connor Brooke
July 27, 2017
Customer Experience

Why Businesses Need to Look Into Chatbots Today

We can no longer deny it: the chatbot trend is under way. More and more people every day are being…

Connor Brooke
July 19, 2017
Business Innovation

Why You Can’t Just Convert FAQs Into a Customer Service Chatbot 1:1

As companies are exploring the use of customer service chatbots, one of the first candidates of content that come to…

Jay Leonard
July 17, 2017
Customer Experience

Apple Business Chat – What it Means for Contact Center Technology Innovation

I recently wrote about how iOS is slowly turning into an operating system for your life, not your devices, by…

Connor Brooke
July 6, 2017
Customer Experience

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