With the rise of every new, digital communication channel, there’s always certain misconceptions or hearsay spread around with it…
Customer Experience
Tag Archive: #Chat
You are ready to take your business online. It might be an established business in the community. Or it…
Web Design
What would you rather do: call your airline customer service or go to the dentist? I don’t know which…
Customer Experience
Chat is rapidly becoming the most preferred channel for customer service and sales. We asked industry experts to share…
Customer Experience
Live chat boosts conversion when used properly – that is undeniable. Chat allows your online visitors – your potential…
Customer Experience
It seems that everyone is busy displaying their lives online these days. It’s very likely that you and most…
Infographics
Would you believe that it’s been over 20 years since AOL arrived? AOL was the first provider to bring…
Infographics
The 1990s era SMS phone messaging is on the decline with the advent of Internet-based messaging (IM) such as…
Tech & Gadgets
E-Commerce is big business as consumers continue to make the most of online and mobile shopping. What’s really interesting…
Customer Experience
I am often asked by people that are just getting into social media when we start talking about having ”conversations” instead…
Social Media