If you have a phobia of acronyms, you might want to look away now – otherwise, use Redspire’s guide…
Customer Experience
Tag Archive: #CEM
As we head into 2015, most key economic indicators are trending in a positive direction. That’s good news for…
Loyalty Marketing
“I find my life is a lot easier the lower I keep everyone’s expectations.” Bill Watterson, author of Calvin…
Customer Experience
So now, apparently, CVS is the pharmacy that is not “always open”, at least not when it comes to Apple…
Customer Experience
Are your profits in a slump? Maybe it’s your Customer Experience Management (CEM). CEM is a strategic business building…
Customer Experience
I recently took advantage of low interest rates to refinance my mortgage with my original lender, a large, national…
Customer Experience
Mr. Andy Kessler wrote an article in Wall Street Journal earlier this week which caught my attention. The article…
Customer Experience
In this era of the digital economy will the human interaction become less important? No, I don’t believe that.…
Customer Experience
When a customer comes to visit they go through a journey. The journey comprises a set of experiences. Those…
Marketing
I’m often asked how to deal with problem customers–customers who call back over and over with the same issue…
Customer Experience