It may surprise you that one in five Twitter users are aged over 50, over 59 per cent of…
Infographics
Tag Archive: #call centre
An inscribed clay tablet, kept in the British Museum, is widely believed to be the world’s first recorded customer…
Infographics
As globalisation and technology push more and more of our information into the digital sphere, many people have growing…
Expert Interviews
Contact centres are changing the way they operate. With various new technologies and online services now available, those centres…
Customer Experience
Some weeks are frustrating aren’t they? I have been reviewing SaaS (software as a service) companies this week and was…
Customer Experience
In order to keep sales figures in the call centre high, agents must feel confident in their ability to…
Sales Management
When it comes to business, everyone uses the telephone. In order to keep your calendar full of new business…
B2B Marketing
Those of us who’ve had responsibility for complaints management at one time or another will have experienced a full…
Customer Experience
On February 27th in New Zealand, a man died in a shark attack on a beach near Auckland. This tragic…
Customer Experience
Buyers typically desire different contact information at different times during the buying cycle. Examples of types of buyers and…
Sales Management