Last week I had the privilege of taking a behind the scenes tour of Zappos and speaking with several of their…
Customer Experience
Tag Archive: #call center culture
More Than Just Lip Service: How to Turn Corporate Values into Lived Behaviors in Your Contact Center
Communication – We have an obligation to communicate. Respect – We treat others as we would like to be…
Customer Experience
The call center industry is known for having a high turnover rate. The longest tenure of most professional telemarketers is 3…
Sales Management