Tag Archive: #call center culture

More Than Just Lip Service: How to Turn Corporate Values into Lived Behaviors in Your Contact Center

Communication – We have an obligation to communicate. Respect – We treat others as we would like to be…

Jay Leonard
July 30, 2018
Customer Experience

3 Things that Make the Culture at Zappos Even Cooler Than You Think

Last week I had the privilege of taking a behind the scenes tour of Zappos and speaking with several of their…

Connor Brooke
October 15, 2014
Customer Experience

Redefine Your Call Center Culture

The call center industry is known for having a high turnover rate. The longest tenure of most professional telemarketers is 3…

Jay Leonard
February 7, 2013
Sales Management

Stay Informed, Sign Up for Our Exclusive Newsletter!

By signing up you agree that you have read our privacy policy.
You’re now signed up!