If you have data about your European customers, employees, or suppliers, you need to become GDPR compliant. Or you…
Strategy
Tag Archive: #Call Center
The AI revolution included no nuclear disasters or killer robots – it just kind of happened quietly. Now, AI…
Communications
We all like to look at the positives within customer service – its ability to surprise, delight and offer…
Customer Experience
Most people who have used live chat as a customer know its biggest advantages: it’s quick, convenient and fits…
Customer Experience
You can’t build a house on a weak foundation. In the same way, the standard of customer experience that…
Customer Experience
With the rise of every new, digital communication channel, there’s always certain misconceptions or hearsay spread around with it…
Customer Experience
Few would argue with the fact that organizations committed to delivering exceptional customer experiences need to be where their…
Customer Experience
Agent: “How can I help?” You: “Well, it’s a long story…” According to research, telecom companies saw a 57%…
Customer Experience
Picture this: A screen with four applications open, arranged in windowed tiles so you can still access the other…
Customer Experience
AI (Artificial Intelligence) is undoubtedly a buzzword that’s been around for a while. From the early days of science…
Customer Experience