Tag Archive: #bot

Meeting Growing Customer Demand for a Greater CX

The standards for a great customer experience are changing — that’s obvious. While customer appetite for personalized, 24/7 customer service is…

Connor Brooke
November 1, 2019
Customer Experience

Bots: Customer Service Breakdowns or Breakthroughs?

Customer experience has come a long way. Once only a focus of retailers, it has now become a top…

Connor Brooke
February 13, 2019
Customer Experience

RPA vs. Traditional Automation – What’s the Difference? [Infographic]

We, as a generation and mankind recently outlined a critical milestone in our progress. Not too long ago, a…

Connor Brooke
August 29, 2018
Infographics

Voice Assistants and Conversational AI – The Future of Banking

If we were to go through the sales numbers of the last 18 months, it is fairly evident that…

Jay Leonard
April 23, 2018
Business Innovation

How Do Chatbots Work? A Guide to Chatbot Architecture.

Humans are always fascinated with self-operating devices and today, it is software “Chatbots” which are becoming more human-like and…

Connor Brooke
February 28, 2018
Business Innovation

How Will Artificial Intelligence-Powered Customer Service Help Customer Support Agents?

Automation of services has picked up its fastest pace by now, giving users the much needed facility to fulfill…

Alan Draper
February 21, 2018
Customer Experience

7 Exciting Reasons Why Your Business Needs a Chatbot

For businesses, it has become necessary to solve the queries and problems of the customers to ensure consumer loyalty…

Alan Draper
January 19, 2018
Business Innovation

The State of the Bot Going Into 2018

2016 saw an explosion of interest and investments in chatbots, as I wrote in my last annual recap. What…

Alan Draper
January 1, 2018
Customer Experience

Chatbots Are Reshaping the Way We Do Finance

ChatBots are a piece of software which simulates a human through conversational mediums to perform different tasks which the…

Alan Draper
December 22, 2017
Finance

Will Chatbots Be Better at Business Negotiations Than Human Employees?

Chatbots have become the hottest buzzwords lately, with multiple businesses keeping bot implementation in their technology improvement plans. As…

Jay Leonard
December 1, 2017
Business Innovation

AI Commerce Is The Future Of Ecommerce Business

Artificial Intelligence touches many facets of our daily lives. It is changing the way our world communicates as well…

Jay Leonard
March 21, 2017
Ecommerce

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