Tag Archive: #Avaya – Page 6

The Four Ways That Contact Centers Are Innovating

"The UC (Unified Communications) wave has passed; we're back in control," joked analyst Sheila McGee-Smith at the beginning of her…

Jay Leonard
March 19, 2013
Customer Experience

YouTube on Roku 3: As Their Worlds Collide, Any Glimmer of Hope?

I'm one of the 5 million fans of the Roku streaming media device, running it with the TV in my…

Connor Brooke
March 11, 2013
Tech & Gadgets

Free(ish) Ain’t Free(ish): The True Cost of Microsoft Lync

One of the lessons I've been trying to teach my kids is that nothing in this life comes free. Parental rewards…

Connor Brooke
February 21, 2013
Tech & Gadgets

Three Unified Communications Buzzwords You Shouldn’t Ignore

Unified Communications analyst Phil Edholm had an interesting blog Wednesday about a trio of emerging UC technologies that in his opinion "every…

Jay Leonard
February 7, 2013
Tech & Gadgets

Analyst: Video Conferencing Industry Could Lose A Major Player

Most lists of New Year predictions are boring. Everyone's too worried about offending someone. Not Wainhouse Research's Andrew W. Davis.…

Jay Leonard
January 21, 2013
Mobile & Apps

Keeping Santa Traditions Alive With New Technologies

"I'm not sure if I believe in Santa Claus. But I do believe in the UPS guy," my younger son…

Jay Leonard
December 18, 2012
Consumer Marketing

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