Tag Archive: #Avaya – Page 5

NG911: Too Little Data – 2ManyApps?

NG911 promises to bring public safety into the 20th century from a communications perspective. In the legacy E911 network, we…

Connor Brooke
May 1, 2013
Government & Politics

David Foster Wallace’s Misguided Fears About Video Conferencing

In his celebrated novel Infinite Jest, the late satirist David Foster Wallace imagined a reality where video chatting quickly rose,…

Connor Brooke
April 24, 2013
Mobile & Apps

Unified Communications Creates Security Holes. Here’s How To Plug Them.

UC Exposes Security Gaps That Your Regular Firewall Can't Even Begin To Sew Up. But A Combination Of Smart Policies…

Jay Leonard
April 24, 2013
Tech & Gadgets

Time for CIOs to Step Out from Behind the Scenes

After years spent developing, building, implementing and maintaining the technology that allows a business to communicate, CIO and IT professionals…

Alan Draper
April 24, 2013
Leadership

Canada Leading in BYOD – But Are We at Risk?

A recent study by Dimension Data (and published at IT World Canada here) highlights the growing leadership that large Canadian firms…

Connor Brooke
April 24, 2013
Tech & Gadgets

A Path to Profitability in the Contact Center? Definitely!

Profitability in the Contact Center? Definitely! Using What You Know to Find the Way From decades of owning my own…

Connor Brooke
April 24, 2013
Customer Experience

The Value of Great Customer Service

Seventy-eight percent of consumers say that they only buy from businesses that make it easy for them to deal with,…

Jay Leonard
April 23, 2013
Customer Experience

The Future of 911

More Than 45 Years Old, The 911 Network In The U.S. Needs An Overhaul For The Mobile And Internet Age.…

Connor Brooke
April 23, 2013
Mobile & Apps

Who is Foursquare’s Biggest Mayor?

In the 1970s, Coca-Cola wanted to teach the world how to sing (in perfect harmony). Today, Foursquare wants to teach…

Connor Brooke
April 8, 2013
Mobile & Apps

How To Optimize Your Private Cloud For The Collaboration Era

(Note: This is an excerpt from Avaya's recently-published e-book, The 2013 Guide To Collaboration Trends. Download the full 160-page PDF here.)…

Connor Brooke
March 27, 2013
Cloud Computing

Enterprise Connect 2013: What Was Hot, What Was Not

Cloud. Mobile. Video. WebRTC. Unified Communications. Those were the biggest trends at Enterprise Connect 2013, according to analysts convening at the…

Jay Leonard
March 22, 2013
Tech & Gadgets

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