Tag Archive: #Avaya – Page 4

Conversations From the CIO Road

Lately I've been spending a lot more of my time meeting CIOs at their offices to help solve their communications…

Jay Leonard
July 2, 2013
Customer Experience

The One Big Mistake that Enterprises Deploying Contact Centers Always Make

P-D-C-A - For those of you in manufacturing or quality management, this is probably tattooed into brain. For the uninitiated,…

James Spillane
July 2, 2013

WebRTC is Bringing “Customer Service of the Future” to the Present!

WebRTC is promising to be the technology that will move many customer service sessions from toll-free calling to an all-Internet model.…

Connor Brooke
June 30, 2013
Customer Experience

Asia-Pacific Contact Centers Are Booming For These Reasons: Analyst

The last 12 months has been a good time for contact centers in the Asia-Pacific region, as new research has…

Connor Brooke
June 28, 2013
Customer Experience

Ready for the M2 Generation?

At the NENA 2013 conference and Expo earlier this month in Charlotte North Carolina, the big topic was text to…

Connor Brooke
June 27, 2013
Crisis Management

Smile! You Just Videocalled a Contact Center for Support

Video is being incorporated in almost all facets of our daily life. What about calling a vendor for support on…

Alan Draper
June 27, 2013
Customer Experience

The Hunt for Effective Enterprise Collaboration

A recent blog post by John Cassidy in the New Yorker posed an interesting question - "What happened to the internet…

Jay Leonard
May 30, 2013
Business Innovation

Your Company Can Create Its Own Khan Academy. We Did.

974 videos, 2,159 subscribers, 272,211 video views - all in just 17 months. Those are the key stats around Avaya…

Connor Brooke
May 20, 2013
Customer Experience

5 Traits of Great Communications Service Providers

Based on the interest that my Seven Questions to Help Pick your Managed Service Provider blog generated, I decided to…

Alan Draper
May 15, 2013
Tech & Gadgets

3 Simple Ideas that Made my Video Conferences Better

This time last year, videoconferencing was something I didn't do very often. My day to day consisted of a lot…

Jay Leonard
May 15, 2013
Tech & Gadgets

7 Simple Truths about Desktop & Mobile Video Conferencing

Desktop and mobile video are all the rage right now. Every video vendor claims they have a viable solution, and…

Jay Leonard
May 15, 2013
Mobile & Apps

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