Tag Archive: #Avaya – Page 3

Professors Agree: The Right Service Enhances the Customer Experience

Imagine that you manage a customer service center for a mobile service provider. Four different customers call in, their two- year contracts…

Connor Brooke
July 30, 2013
Customer Experience

Gone in 90 Days (or Less): How Bad Contact Centers Drive Away Your Customers

With the focus on revenue and improving customer experiences, the very notion of the role of the contact center and…

James Spillane
July 30, 2013
Customer Experience

The Chief Executive of Customer Experience Management is You

When organizations first start looking into Customer Experience Management they soon discover it's not just a new twist on traditional…

Jay Leonard
July 29, 2013
Customer Experience

Canadians Need Enterprise Mobility, Really Really Bad

It's official - Canadians are addicted to their smartphones. A poll released Monday by Google shows that over half of all…

Jay Leonard
July 29, 2013
Mobile & Apps

U.S. Government May Mandate Federal Video Conferencing, Telecommuting

Photo credit: mccun934 via photopin cc The benefits that companies can see as a result of telecommuting and videoconferencing solutions…

Jay Leonard
July 19, 2013
Government & Politics

Choosing The Right Mobile Platform for Your Business

photo credit: blakespot via photopin cc With powerful smartphone and tablet devices accessible to more people than ever before, the pressure on businesses to…

Jay Leonard
July 18, 2013
Mobile & Apps

VoLTE Coming, But Must Compete With OTT Mobile Apps

photo credit: Ninja M. via photopin cc A range of new technologies are making it easier than ever for businesses…

Jay Leonard
July 16, 2013
Mobile & Apps

LTE Advanced – The Next Stage For Mobile Communications

There's been a lot of talk in the mobile world recently about LTE Advanced. Last week, Korean carrier SK Telecom…

Jay Leonard
July 16, 2013
Mobile & Apps

Fletch’s 2013 Top 10 List of E911 Myths – BUSTED

When I sit down for a customer meeting, I like to start off each and every session with a quick…

James Spillane
July 16, 2013
Tech & Gadgets

How Will iOS 7 Boost Unified Communications?

Last month, Apple unveiled the next version of its iOS mobile operating system. And with the second beta of the…

Jay Leonard
July 8, 2013
Mobile & Apps

Is Your Social Media ADA Friendly?

As we live our daily lives, many of us take for granted the simple things in life, with one of…

Connor Brooke
July 2, 2013
Social Media

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