Tag Archive: #Avaya – Page 2

Confession of an Addict

Ever felt your phone vibrate in your pocket only to pull it out and see it didn't? They're called phantom…

Connor Brooke
September 5, 2013
Mobile & Apps

Can Video Conferencing Open Up Three Cans of Worms?

photo credit: Nomadic Lass via photopin cc In my recent article "Smile! You Just Video Called a Contact Center for Support," I…

Jay Leonard
August 24, 2013
Customer Experience

Simplicity Tops Mid-Year Review of 7 Communication Trends for 2013

photo credit: bitzcelt via photopin cc With the first half of the year complete, now is a good time to…

Jay Leonard
August 24, 2013
Tech & Gadgets

Why Can’t Responders to Emergency 911 Calls Find You?

The popular belief is: [When you dial 911, your call ends up in a massive modern control room like environment…

Connor Brooke
August 24, 2013
Mobile & Apps

Q&A: How the State of Washington is Evolving Its Communications Systems

While attending the 79th Annual APCO Expo and Conference in Annaheim, California, I had the opportunity to sit down with…

Alan Draper
August 24, 2013
Government & Politics

Five Great, Not-So-Obvious Songs About the Telephone

The Outside Lands Rock Festival starts today in San Francisco. I'm not going - the last summer rock festival I…

James Spillane
August 9, 2013
Entertainment

Your Business Phone System Could Be At Risk for Penalties – Or Lawsuits

As of now, penalties for non-compliant PBX telephone systems in the United States exist in only 2% of the states.…

Jay Leonard
August 6, 2013
Tech & Gadgets

Why Videoconferencing CAN Help You Land That Dream Job (A Non-Expert’s Opinion)

There's been a lot of attention lately around using video conferencing during the interview process - mostly negative. Even Fox News is…

Alan Draper
August 6, 2013
Human Resources

Unintended Consequences: A Lesson from Barbra Streisand (and BBQ)

In 2003 a photographer was capturing images of erosion and environmental violations in Malibu, CA when he inadvertently took photos…

Jay Leonard
August 5, 2013
Strategy

5 Essential Ways to Boost Your Customer Experience

photo credit: Phil Dowsing Creative via photopin cc Everyone knows that keeping your customers happy is key. "How customers perceive…

Connor Brooke
August 2, 2013
Customer Experience

Private Clouds The Winner For Government Agencies

photo credit: quinn.anya via photopin cc US government spending on cloud technology is set for a huge boost in the…

Jay Leonard
July 30, 2013
Government & Politics

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