Chatbots are essentially software applications that try to mimic human conversations to carry on a chat with a customer.…
Marketing Automation
Tag Archive: #ai chatbot
“Depending on who you ask, AI is either man’s greatest invention since the discovery of fire”, as Google’s CEO…
Business Innovation
There isn’t a single industry that hasn’t been impacted in some way by the COVID-19 pandemic. This is due…
Customer Experience
In the 2000s, search engine optimization (SEO) and search engine marketing (SEM) were dominating the marketing industry. Then in…
Marketing Automation
You can’t build a house on a weak foundation. In the same way, the standard of customer experience that…
Customer Experience
Big businesses tend to be at the forefront of revolutionary technology both because they have the budget to invest…
Business Innovation
In today’s business environment, technology is a key aspect to making procedures more efficient, both for companies and their…
Business Innovation
Getting work done in a contact center isn’t as simple as you think. The average worker spends 28% of…
Customer Experience
AI (Artificial Intelligence) is undoubtedly a buzzword that’s been around for a while. From the early days of science…
Customer Experience
There has been a fair amount of hype surrounding conversational interfaces or conversational UI lately and for good reason.…
Business Innovation