green_benefits_of_mobility_in_field_service

When most of us hear the word “sustainability”, we tend to think of concepts such as going green, the environment, health, and conservation. While the concept of going green is something everyone can get behind, it can also be a rather elusive one when it comes to specific business practices and the setting of realistic and reachable goals.

Regardless of the extent to which organizations are engaged in sustainable practices, it is clear that the demand for change is here to stay, and is in fact growing. People are looking towards the future and recognizing companies more and more for their corporate responsibilities and ethical business practices, and they are more willing to work with those organizations that are making changes for future generations. In fact, some businesses are finding that investments in greener products and practices, fueled by consumer demand and competition, are driving innovation. Mobile technology is one of those making a difference for businesses when it comes to sustainability.

However, in today’s highly competitive marketplace, it is perhaps frivolous to expect companies to adopt green practices without wondering, “What’s in it for me?”

Cash Savings

Workforce mobility solutions in a field service organization provide a couple of very obvious opportunities for making a positive impact on the environment, and implementing a mobility solution can result in immediate savings by eliminating certain costs, such as paper, while reducing others, like fuel and vehicle maintenance costs, and toner cartridges and printer repair.

With mobile field service devices and software comes the virtual elimination of paper through the use of electronic work orders and timecards, business requests and reports. Paper reduction is one of the best approaches for companies to participate in green initiatives by allowing its field workers to enter and access information through an automated, web-based system. This not only reduces the use of paper, but also improves productivity and quality levels by having information entered and interpreted only once, with little risk of losing a piece of paper.

Paper invoicing and digital record-keeping are huge savings areas as well. When the majority of your day-to-day management tasks are suddenly digitized, it means you purchase less paper, less toner and drastically reduce technician visits when something goes wrong with printers and copiers. Companies can stop purchasing file folders and other physical filing and mailing tools by utilizing features like automated electronic billing, online ordering, payments, and receipts.

Mobile business solutions also have the capacity to reduce emissions and fuel usage. With applications such as route optimization software and GPS, travel efficiency is increased and the amount of travel needed between sites is reduced. Transportation costs have always been a huge expense, but when technicians have optimized routing from job to job, it means less gas used and reduced wear and tear on vehicles. Maintenance is then less frequent and the vehicles last longer. And with GPS tracking you can be sure your trucks aren’t being used for non work-related purposes.

Increased Revenue

While savings may be the most attractive business advantage of going green, a boost in revenues is a very real benefit as well. Going green by implementing a mobility solution allows you to sell more to your current customers while winning new ones. With mobile solutions, you can empower your technicians to up-sell at the work site with electronic quoting software and use their optimized routing systems so that they can perform more jobs during the day. You can also increase efficiency by having all the information your techs need to complete an assignment on one device, accessible anytime, and anywhere. Of course, increased efficiency results in better service and happy and retain-able customers who want to do business with you.

Adding new customers by implementing mobility solutions may seem a less obvious possibility, but it is no less real. Businesses and consumers you want to serve are on the lookout for “green companies” that want to decrease their impact on the environment. But companies implementing mobility solutions can also provide better service with capabilities like instant electronic invoicing and self-service call creation portals. They use GPS routing optimizations to ensure that calls are responded to as quickly as possible. Overall, they keep costs down to remain competitive. They impress their customers on every service call by arriving on time with the information and resources needed to complete the job entirely, in a single visit.

Finally, mobile solutions may even increase worker retention. Providing a remote solution using a tablet, smart phone, phablet or laptop allows your field technicians the freedom to view their work schedule from their home and your dispatchers the ability to assign calls from anywhere. Their days are hassle-free because they have instant electronic access to the information that helps them do their jobs. Not only are technicians capable of being more productive, they are happier with their jobs.

Should Your Field Service Organization Go Green?

There are many motivations to go green, but the answer to whether or not your company should do so by implementing a mobile field service solution should be obvious. A mobility solution allows a company, in a single business decision, to cut costs and boost revenues, while making a positive and lasting impression on customers and staff, as well as the environment. With all the economic and environmental benefits of field service mobility, going green for businesses is now imperative.