Sometimes I get strange questions or comments from people who are not professional importers. I am reminded by these questions that most importers are not familiar with how business is done in China.
Listed here are a few of the misconceptions about importing products from China.
The first few on the list are often concerns from people who have never sourced anything from the Middle Kingdom, while some of the latter questions come from seasoned importers as well.
10. The government will send an inspector and will block the goods if they are below a certain quality standard.
No, they will not. They close some factories (a very small minority) from time to time, but they will not check if the products you buy from a supplier are acceptable in your country.
If you want someone to help you with quality control, take the initiative and contact some QC agencies.
9. All the companies listed on Alibaba, or exhibiting at trade shows, are manufacturers.
Wrong! I bet that most of the suppliers listed on Alibaba do not own manufacturing facilities. They are intermediaries, and many of them will claim to be manufacturers.
Research who your potential suppliers are. There is no substitute for factory audits and background checks.
8. The supplier we contacted told us they are ISO9001 certified by SGS, and they work for Disney. So we are safe if we buy from them.
ISO 9001 certifications do not mean much in China — ignore them. If this is important to you, audit the quality system of the factory yourself.
And customer references are cheap — they should be considered false until you have verified them yourself.
7. In China, everything works with personal connections. I need to ask around, until someone introduces me to a good manufacturer they know.
Bad advice. Start by outlining the profile of your ideal supplier based on your needs: consider size, engineering capabilities, peak production seasonality and main export markets among other things.
Then it is only a matter of contacting many potential suppliers (at trade shows or online directories such as GlobalSources.com), of screening them, and of visiting the few that look the most promising.
6. All we need is a good factory to act as our partner. They will see that their interest is to give us high quality at low prices.
It just does not work this way. All importers ask their suppliers to make short-term concessions for mutual gain in the long term, and most of them disappoint their suppliers within the first two years of the relationship.
So factories just say “yes sure, let’s work on this like two partners”, but they do not believe a word of it.
5. All we need is a good agent who will find good suppliers and then follow up on our orders.
Some sourcing agents do a great job. But over 90 percent of them should be avoided. They will actually increase your prices by getting commissions from factories, in addition to what you pay them.
4. Most companies that export from China are middlemen. Once we find one company that offers much lower prices, it means we have found the manufacturer.
Chances are, the price that is the lowest at the beginning will not be low any more by the time you have wired a deposit (“raw materials are up, so we need to raise the price by 20%”).
Or, even worse, you will not hear from them again and they will not ship anything to you.
3. We need to buy directly from factories to save money.
If you place relatively small orders, you might be better served by a trading company. Small manufacturers generally are very disorganized and do not have English-speaking staff.
And, in China, the reality is seldom black or white. Factories routinely sub-contract some of their orders. Some trading companies own shares of factories. Most factories only do one final operation, but most of the potential problems originate from the components they have purchased from a sub-supplier. I could go on and on.
2. We can buy anything directly in China. It is like a supermarket.
Wrong! You can buy about anything, as long as (1) the order quantity is high enough, (2) some manufacturers have the capability to produce what you want to buy, and (3) these manufacturers are willing to sell it to you.
Do your research, but do not assume anything. And following up on a first order from China can take you 15 hours a week for the whole length of the project, if you purchase goods that were customized for your order.
1. Chinese factories already work for European and American customers. They know the market expectations. They will know the safety standards, the packaging requirements, etc better than us.
Shockingly few of them know the safety standards inside out.
And, if you leave some specifications up to them, they will follow their cheapest solution, which is probably not in your interest.
By Renaud Anjoran, founder of Sofeast Ltd, an agency that provides importers with quality assurance services, operations improvement consulting, and software to manage orders.