Quality and compliance ensure a valuable experience for clients and partners alike, while at the same time building a business’ reputability. Although certain industries are subject to more complex regulations than others, all businesses must invest time and resources into building an effective quality management system (QMS) strategy.

It is important, then, to stay abreast of developing trends in QMS initiatives. This is especially true as cloud computing takes center stage, providing new solutions and challenges to those directly responsible for quality and compliance oversight.

Here’s a quick look at the QMS trends tha t are already in motion.


Quality management specialists and departments are a vanishing breed. Instead, a wide cross-section of employees now count quality management among their key responsibilities. As projects are developed, procedures are designed to comply with the latest ISO, state, and federal guidelines, as well as to meet client expectations. With adequate employee training, this shift has the potential to enhance efficiency and raise profit margins.

As decentralization continues, especially in large companies or those subject to many layers of regulation, SaaS providers offering QMS software will become an invaluable resource. Cloud-based QMS ensures that companies have immediate access to the latest QMS solutions that meet their particular needs.

Eliminating Human Error

Even the most meticulous managers can overlook inconsistencies in their key business processes. The result of this is dissatisfied clients, poor returns on investments of time and capital, and possible punitive action by regulatory agencies. Minimizing human error has always been a key component of quality management and compliance. Unfortunately, it can also be one of the most difficult to ensure.

Successful managers know that Corrective Action Preventative Action (CAPA) tracking is the cornerstone of any quality system. As with general QMS software, CAPA software systems are increasingly available from cloud-based providers. Rapid improvements in software that accommodate an extraordinary level of customization help guarantee that human error is thwarted before it becomes a problem.

System Security and Offsite Infrastructure

Quality and compliance cannot exist independently of security. Although it may seem counterintuitive, offsite system infrastructure via IaaS and PaaS providers may offer more comprehensive security than traditional on-site infrastructure. This can be explained by the fact that many of these providers specialize in data protection and thorough, accurate reporting—a critical element of audit management.

High quality cloud-based QMS providers protect API keys, secure private information before it enters the cloud, prevent unauthorized access, and promise built-in recovery tools in the event of a system failure. Transitioning to a cloud-based QMS service provider supports maximum integration of quality and security. Just be sure to use a provider that follows the guidelines set forth by the Cloud Security Alliance.

The Bottom Line

Developing a well-informed, forward-thinking QMS strategy will go a long way towards ensuring a company’s continued success. Right now, the future of QMS undoubtedly lies in cloud computing. Businesses that make this transition early on stand a better chance of outperforming competitors.