Email needs to die, some say, because it simply leads to a cluttering, an overwhelming mass of information that’s almost indiscernible. Emails get in the way of work. Organizations are bogged down by it. Much less is getting done, except employees responding to even more email. But email won’t die anytime soon. We just need to find a way to work around it.

Here’s a granular look: Consider what happens when an employee needs to take medical leave. Chances are the company still relies on a string of emails and paper to address the need for the employee to take off time away from work. Because employee interactions are commonly tracked using emails and spreadsheets, employee requests are often missed or overlooked. Email makes most processes clunky and overbearing to deal with. Email and spreadsheet mistakes happen, leading to more frustration and additional work for departments and various parties inside the organization. Imagine again what happens when an employee leaves the organization, or someone needs a new computer or wants something as simple as paper for their office printer: Emails are sent out. Responses are expected. Communication gets dropped. Tasks go undone. Productivity is lost.

With email, there‘s simply no easy way to see if a request is stalled or to pinpoint and eliminate process bottlenecks. Similarly, with email it’s hard to analyze and respond to employee needs, immediately or effectively. Service management solutions solve this problem. They eliminate the need for useless email; tasks become trackable; work becomes collaborative; printer paper is delivered; rooms are reserved; computers provisioned; clutter is cleared. With an integrated service management solution, service management technology allows organizations to connect all systems to a “hub” meaning oversight of nearly every area of the business to meet employee needs and services.

Service management solutions serve as a central portal that help make information available to those within the organization that need it, as well as plug them into everything thing they need to function. Depending on the organization, the technology solution adapts. The needs in healthcare, for example, are different than that of a school district or municipality, but the solutions can be customized to suit each organization’s need and service protocols.

With such solutions in place, gone is the need for the use of disparate solutions. No more need to email the helpdesk or to call HR. Forgotten conversations conducted in the hallway in passing all can be taken place through the service management portal. Tasks can be managed and assigned, hours tracked, responsibilities assigned, status updates viewed and followed up on, and facilities cared for easily and in an automated manner.

Need a fix-it ticket for the help desk, just log in and process it accordingly. Need lunch and a room for the meeting next week? Same process, but attached to a different processing department. Need supplies for the office or exam room – a few clicks and the appropriate department is notified and assigned the task.

Thus, the multiple reminder emails and “tickler” reminders are no longer needed; spreadsheets can be used for their intended purpose – tracking number and building budgets – and conversations and Post-it notes are eliminated from every area of the organization. Or, if you’re like some folks who no longer have a need for the tiny square sticky notes, they can be used for interoffice art.

An automated service management solution provides organizations the visibility and control required to dig into their organization processes, eliminate current email paths and paper, and create efficiency and accountability for all departments like never before. Additionally, everyone within the organization is able to see exactly where tasks are, how they stack up and how they’re moving along. Nothing is lost or misplaced and assignments are always in progress and never ducked from.

In so doing, there’s less stress and frustration for everyone in each area of the organization. Processes can be more easily supervised, progress tracked and congratulations given accordingly for a job well done, or follow up conversations in the event a ball is ever dropped.