Who pays for a conference call?

If you’re new to hosting conference calls, you might be wondering – who pays for a conference call? What do conference call rates mean for you as the host and for your important guests joining the conference call?

It’s crucial to know what your costs will look like and what your participants can expect before you host a call.

So, who pays for a conference call?

Usually a combination of the host and the callers. Here’s how it breaks down.

Factor 1: Offering toll-free or toll conference calls. (What’s the difference?)

If you offer a toll-free conference call, you’ll shoulder any call costs for your guests. They won’t have to worry about long-distance charges or racking up minutes. Those costs will be passed on to you instead, and their call will be completely free for them.

If you choose to offer a toll dial-in number instead, your callers will dial into a standard U.S. area code number. Their phone provider may or may not charge them for the call, based on their calling plan. Today, most cell phone plans include unlimited long-distance calling, so offering a regular toll number may not be a burden for your callers and will reduce your overall costs. Determine which option will be most appropriate for your group before hosting a call.

Factor 2: Per-minute or unlimited use rates.

Different conferencing providers offer different rate plans, but standard across the industry are per minute, per caller rates. For example, if you host 5 people for 60 minutes, and your calling rate is 2 cents/per minute/per caller, your call cost will be $6.00. If you have an unlimited use plan, however, you won’t be charged by the minute. Talk to your conferencing provider to determine which type of plan will be most efficient for your needs.

Factor 3: Your conference calling provider.

If you choose to host your call on a premium calling service such as Conference Calling, you’ll have peace of mind when it comes to connection quality and call management. You’ll usually have access to recording and scheduling features too. These tools allow you to focus on your call instead of connectivity issues or complicated setup.

Lesson: Determine what makes the most sense for your business.

Does your company need to present a no-cost option to callers? Or would a regular local dial-in be just as good? Check with your provider to find the best plan for you and your callers.