This Jotform review aims to give you everything you need to know about this online form-building platform that makes creating interactive forms, surveys, and quizzes easy. But it’s not all that; it also prevents information and identity theft, especially for those in healthcare industries, as it offers a HIPAA-compliant form-building service. More on that is below.

That said, it’s a popular choice among many businesses, and it’s easy to see why. In this Jotform review, we’ll explore the features that make it a go-to app — from its ease of use to its strong security protocols. We’ll also discuss how accessible and user-friendly it is, the pricing, and loads more. By the end of this review, you should have a better sense of how Jotform can be used to grow your business. Let’s dive right in.

Jotform Review | Pros and Cons

Form creation has never been as easy or as quick as it is with Jotform. This online form builder offers many fantastic features to make your job easier, regardless of whether you’re a rookie or an expert user. It’s one of the best code-free forms out there. That said, here are some of this tool’s key pros and cons, as expressed by genuine users.


  • Easy to use drag-and-drop interface
  • Embed forms in emails or websites
  • Multiple integrations with popular apps such as PayPal and Stripe
  • Ability to create forms using HTML/CSS code
  • HIPAA-Compliant


  • Limited customization options
  • Subscription plans can be expensive if you need advanced features

What is Jotform?

With Jotform, customizing forms is quick and easy, thanks to the drag-and-drop design interface. The robust selection of themes, programs, and widgets makes creating sophisticated forms to easily handle data capture.

Beyond this, Jotform offers robust analytic tools that let users analyze form submissions and comprehend user behavior to enhance the form’s overall functionality. Moreover, it integrates with several other services, like Dropbox and Google Drive, enabling you to manage your gathered data.

How Does Jotform Work?

In simple terms, Jotform lets you create forms in minutes with the drag-and-drop editor. You can customize your form with widgets, themes, and custom fields to gather the data you need.

Beyond this, Jotform lets you publish and share your forms to your website or social media channels to collect responses from your audience. As people submit their responses, Jotform will show these in real-time on the dashboard’s ‘Form Submissions’ page.

You can analyze its performance from here and gain invaluable insight into your audience with Jotform’s Analytics tool. Plus, to make things easier, you can connect other apps such as Google Sheets, Salesforce, Dropbox, and countless others for easy cross-platform management of this data.

With all that said, we’ll discuss a step-by-step guide on how to use Jotform later in this post to give you a better understanding of how it works. For now, let’s dive into our Jotform review by taking a closer look at its features.

Jotform Review | A Look at its Features

Now that you know how Jotform works, let’s look at the features that make it so popular.

Drag and Drop Builder

Jotform’s form builder is designed to make customizing your forms easy with its drag-and-drop feature. This tool lets you quickly reposition fields, establish conditional logic, add new fields, or upload files. Let’s explore each of these features and discuss their benefits:

  • Rearrange Fields: With Jotform, you can create a form with the exact design and layout you have in mind. You don’t need to know any coding whatsoever. Just click and drag the elements from the left-hand side of your screen into place, and it’ll automatically shift other fields out of the way to make room for them.
Drag-and-drop elements

You can also shrink or expand form fields with just one click or limit the number of fields per line by indicating which one should start on a new line. Furthermore, you can duplicate, hide, move, and delete multiple form fields simultaneously. It’s all incredibly easy to do.

  • Drag and Drop File Upload: With Jotform, you won’t need to waste time searching for each file. The process is simplified by allowing users to directly upload photos and videos from their desktops or folders without the hassle by simply dragging and dropping them:
File upload element

Multiple files can be uploaded in a single submission to save time and keep everything organized. You can also customize which file types you’d like to accept through your forms, such as PDFs, DOCs, JPEGs, CSV’s, XLSX’S ZIP’s MP3s, and more.

  • Ready-to-Add Form Fields, Widgets, and Payment Gateway: Creating the perfect form just got easier. Jotform’s ready-to-add form fields add all the basic details like name, email address, and phone number to more intricate fields like mailing addresses and different-sized text boxes — you can have a fully customized form in no time.
Connect to any of your payment gateways

With 370+ widgets available for integration, you can access advanced features not found elsewhere. For example, Google Analytics, ticket purchases, e-signatures, or appointment booking calendars are only a drag-and-drop away.

And that’s not all; you can also integrate 30+ secure payment gateways such as PayPal, Square, or Dwolla into your form to accept payments for orders, subscriptions, and donations (single and recurring) with no extra transaction fees.

If you’re eager to learn more about creating the most beautiful and lead-converting forms, check out these tips for building eye-catching forms for your business.

Jotform’s 10,000 Ready-to-Use Forms

Jotform’s Form Templates feature boasts an impressive collection of 10,000+ ready-to-use form templates that can be quickly accessed and used. The search engine, powered by backbone.js and MongoDB, makes finding the right template a breeze.

Jotform has extensively researched the most commonly used forms and created enough templates to cover almost any need you could have. If, for some reason, you can’t find what you’re looking for, post a comment, and Jotform will create it for you.

Jotform’s Form Templates feature is also social, allowing users to share their forms and see how many times others have cloned a form. Users can sort forms by usage numbers and discover useful forms.

The biggest collection of premade forms online

Using Jotform’s Form Templates on mobile devices and tablets is also a breeze. In fact, it can be done in just 5 minutes. All you have to do is choose a form template, clone it, set up emails, and copy the form code onto your website.

Within minutes, you’ll have a professional-looking and fully operational form. Overall, Jotform’s Form Templates offer users a great way to save time and effort when creating forms.

Beyond giving you over 10,000 templates, it offers an incredibly fast search engine, social sharing capabilities, mobile-friendly design, and no account requirement. In short, it’s a comprehensive and convenient solution for any form requirement.

Jotform Analytics

Jotform Analytics is a fantastic resource for improving your form’s performance. It allows you to gain valuable insights into customers’ behavior and make necessary changes that can result in higher conversion rates — all without any coding knowledge.

It goes without saying that using this tool can help take your form responses to the next level, as it allows you to gain invaluable insight into how users interact with your forms.

It can help you track the number of people who viewed and responded to your form and where they’re coming from. With this information, you can better understand what questions are most important to ask in your form and enhance its performance.

Visualizing submission data by tracking response rates and web traffic on a professional-looking timeline dashboard is just one of the benefits.

Through filtering sources such as devices, locations, browsers, and operating systems, plus other essential data sets, it’s possible to gain further insight into user behavior and statistics over time.

This helps you adjust your form according to customer feedback and discover variations that could have slipped through the cracks. What’s nice is that all the data is accessible in one central location with visualizations that help you quickly identify areas that need improvement.

According to Harvard Business Review, customers who have their grievances resolved within five minutes are more likely to increase the amount they spend with that company.

The potential of Jotform Analytics to increase your conversion rate, CSAT, and NPS is undeniable. By identifying form submission impediments and drop-off points, you can make alterations to simplify the user experience while raising the number of successful submissions.

Jotform Pricing | How Much is Jotform?

Jotform offers a free plan that includes 5 forms and 100 submissions per month, but the downside is that your surveys will show Jotform’s branding rather than a custom logo.

Jotform’s pricing

You can upgrade to one of their three paid plans to benefit from more features and remove the Jotform branding. Beyond these plans, Jotform offers custom pricing plans for larger businesses, which you can inquire about by contacting the sales team.

Finally, Jotform offers exclusive 50% discounts to nonprofits and educational institutions. Although it’s a recurring subscription service, you can upgrade or downgrade your subscription anytime.

In addition, Jotform offers a 30-day money-back guarantee. If you cancel your subscription within 30 days of payment, you can receive a full refund by contacting the support team.

Why Jotform is a Better Alternative to Typeform and Google Forms

While they all serve similar purposes, some notable differences make Jotform a better alternative to Typeform and Google Forms.

  • Customization — Jotform offers many customization options not available in Google Forms or Typeform. With Jotform, you can customize every form aspect, including layout, design, and functionality. You can also add custom branding, images, and videos to your form, which is impossible with Google Forms or Typeform.
  • Integration — Jotform integrates with over 1,000 apps and services, including Zapier, Salesforce, and Mailchimp, making it easy to automate your workflows and connect your form data with other tools. Typeform and Google Forms offer fewer integration options, which can limit your ability to use your form data effectively.
  • Pricing — While all three platforms offer free plans, Jotform’s paid plans offer more affordable features than Typeform or Google Forms. For example, Jotform’s Silver plan, which costs $39/month, includes advanced features like conditional logic, payment processing, and form analytics, which are only available on Typeform’s Premium plan, which costs $50/month.
  • Security — Jotform takes security seriously and provides several features to ensure the safety of your data and prevent information and identity theft. This includes SSL encryption, PCI compliance, and HIPAA compliance. Typeform and Google Forms offer varying security features, which could concern users who need to collect sensitive information.

Jotform Reviews | What Do Users Have to Say?

We scoured Reddit and other trusted review websites like Trustpilot to discover what users say about Jotform. One common praise you’ll find is the platform’s reliability, with ample users noting that they’ve never experienced any hiccups or glitches.

Beyond this, Jotform gets positive feedback on how user-friendly it is, with reviews highlighting how easy it is to work with the data from the forms. They go on to state that Jotform adds a level of professionalism to their registration process, comparing it favorably to Google Forms.

Adding to the positivity, many also mention the abundance of templates and customization options and how easy it is for them to tailor forms to their needs. With all that said, here are some of the many reviews:

Trustpilot review
Reddit review
Trustpilot review

Overall, Jotform has glowing reviews on TrustPilot, G2, and Reddit.

How to Use Jotform | A Guide With Jotform Examples

Here’s an in-depth guide on how to use Jotform.

Step 1 — Sign-up

Signing up is easy for new people – with options to sign up using Google, Facebook, or email. If you already have an account, select ‘login’ in and choose which service to use. After logging in, you’ll be redirected to a dashboard where all your forms can be stored.

Signup with Jotform using Gmail, Facebook, or an Email Account

Step 2 — Create a Form

In addition to the “My Forms” dashboard, there are sections for Templates, Themes, Features, Support, and Pricing with submenus under each section. Hit the ‘Create a Form’ button to start creating a form.

You can start from scratch, use a template or import an existing form. JotForm has thousands of templates to choose from, and they’re a great resource if you’re in a pinch for time.

Step 3 — Choose a Layout

Once you’ve chosen your layout — either Classic or Card — head to the Form Builder, where you’ll find Basic Elements, Payment Integrations, and Widgets to help make your form even more unique.

Popular elements include full name, email address, phone number, and multiple choice fields, while payment processors like Square, PayPal, and Stripe can be used to start collecting payments automatically.

Choose between Classic or Card Layout

You can customize your form using the Form Designer with pre-made color schemes, the ability to add a page or form images, and an Advanced Designer that allows you to resize the form width, label alignment, question spacing, and label width and font.

Themes are also available for those who don’t want to select their own color scheme.

Step 4 — Publish and Integrate

Once your form is published, responses can be viewed and managed by selecting the desired form from ‘My Forms’ on your dashboard. You’ll have access to individual responses and options to export data or integrate with third-party tools such as HubSpot for your leads.

Connect your form to so many apps such as Zapier, Mailchimp and GetResponse

Jotform FAQs

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What is Jotform used for?

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Jotform Review 2023 Conclusion | Is it the Best?

As we head into an era of no-code marketing tools, many businesses are turning to solutions like Jotform for their online forms and surveys. All in all. Jotform is a powerful and intuitive online form builder with various features to create customized, interactive forms, surveys, and quizzes.

With its drag-and-drop interface, customizable themes, and a broad range of widgets, Jotform provides an effortless way to create successful forms while enabling easy data collection, analysis, and integration.

Lastly, Jotform is HIPAA-compliant, making it a perfect choice for healthcare professionals or anyone needing secure data collection forms. Unsure? Try Jotform for free now. Click the button below to get started.