Best VoIP Home Phone UK | Top 11 Ranked & Reviewed for 2024

The best VoIP home phone UK services are perfect for remote working and home offices but, with so much choice out there, it can be hard to work out exactly which VoIP home phone provider best suits your needs.

Luckily, we’ve put in the hours testing and researching all the options to bring you our top 11 best UK VoIP home phone companies. And we’ve reviewed them too, so you can see exactly how they stack up.

Don’t fancy reading 11 reviews of the best VoIP home phone UK providers?

We get it, so let’s cut to the chase.

Our top pick overall is Ooma. It’s one of the most popular, boasts a comprehensive range of features, and 24/7 customer support — it leaves little to be desired.

But the security-focused MightyCall and ultra-reliable Vonage also have plenty to offer, so read on to find out more.

Key Takeaways: Choosing the Best VoIP Home Phone Services in the UK

• Consider Pricing and Contracts: Look for transparent pricing without hidden fees. Monthly, pay-as-you-go, and free options offer flexibility over fixed contracts.
• Check for Essential Features: Evaluate features like call blocking, voicemail transcription, and whether the service meets your home or remote working needs.
• Ease of Setup and Use: Prefer services with user-friendly setup processes and interfaces, plus options for hardware-free operation to streamline usage.
• Customer Support Quality: Opt for providers offering comprehensive support through various channels including 24/7 availability, ensuring help is readily accessible.
• Evaluate Additional Benefits: Consider services offering unique advantages such as international calling, integration with other apps, or special features enhancing user experience.

The Top VoIP Phones for Home UK | Reviewed

Although a list of the best residential VoIP home phone providers in the UK is handy, understanding why they’re on our list makes it easier to narrow down the best one for you. Here’s an in-depth look at each of them:

1. Ooma – The Top Provider for Home VoIP Services

In contrast to most VoIP home phone providers in the UK, Ooma offers a selection of competitively priced packages and doesn’t require users to sign an annual contract. As a result, Ooma comes in as a budget-friendly option while providing an impressive assortment of features.

While Ooma’s basic package offers only the most essential features, it gets the job done, and the phone service alone is free of charge. When providing VoIP devices, Ooma offers three.

Firstly, there is the Telo White for basic VoIP calling, the Telo Air for those who prefer not to have cables everywhere, and the Telo LTE, which works off an LTE network, ensuring you still have access to your VoIP system in a power outage.

Since these devices connect directly to your router, they are simple to install and quick to set up, making them a user-friendly choice.

When considering features, Ooma offers several, including mobile apps for calling on the go, blocking robocalls, crystal clear HD calling, emergency services alerts, integration with Amazon Alexa, and it lets you keep your existing number.

While these features are great, the option to install the Android and iOS compatible app on your mobile device for VoIP calling wherever you go left us impressed.

Finally, Ooma makes it simple to navigate any issues that may arise by providing an outstanding customer service department. Besides a knowledge base that offers in-depth answers to various questions, Ooma provides an over-the-phone support line and live chat option that both operate 24/7.

2. RingOffice Central – Best VoIP Home Phone in the UK

When looking for the best VoIP home phone in the UK or the best Wi-Fi VoIP service, RingCentral Office, one of the cheapest VoIP phone services, should be near top of your list. In addition to several fantastic features, the provider offers various packages to meet every user’s needs.

The basic Essentials package is ideal for light usage home users, with 100 included minutes per user per month, team messaging, document sharing, and call logs for as little as £7.99 per user per month (£12.99 per month for a single user).

If you can stretch your budget a little, the £14.99 per user per month (£19.99 for a single user) Standard plan offers even better value, with 750 included minutes per user and great features like on-demand call recording, internet fax, video meetings and integrations with popular apps such as Microsoft 365, Google Workspace, and Slack.

When looking at the features offered here, users will find extensive free minutes, call recording, internet fax, and integrations with third-party software like Microsoft 365, Google Workspace, and Slack. It’s also one of the best 800 phone number providers for enhancing customer support and brand reputation.

Besides these features, users have access to 24/7 customer service no matter what plan they’re on. So, when looking for assistance, users can contact the support team on live chat for instant resolution. Alternatively, the site provides an extensive knowledge base for self-help purposes.

Another feature RingCentral Office provides is a mobile app that enables users to take and receive VoIP calls and messages wherever they may be. Further, the app is compatible with iOS and Android devices and is quick and easy to download and install.

3. Mighty Call – Best VoIP Home Phone in the UK for Secure Calling

While being one of the best VoIP home phone UK providers, MightyCall makes it easy for residential users to make more calls for less and work from home with ease. Although an excellent option for business use, these packages make communication easy for home users, too.

Firstly, MightyCall prides itself on a 99.999% uptime, which means no calls dropped and no lag or glitching. Further, the provider gives users several impressive features, including international virtual and vanity numbers.

In addition, MightyCall functions on various devices, from softphone apps that enable computer dialing to a mobile app that makes taking and making calls on the go a cinch.

Additional features users can expect include call recording, voicemail transcription, unlimited calls and messages (making it one of the best unlimited VoIPs in the UK), and integration with third-party software like Salesforce. Although third-party integration may not be a big deal for most VoIP residential users, it is a handy feature for those working remotely.

While Mighty Call provides three packages, most home users may find the small teams option more valuable than those targeted at larger user groups. However, if you’re looking for premium features, you may need to opt for a higher-tier package.

Lastly, customers have several support options to turn to when queries arise. While an in-depth knowledge base with FAQs and self-help videos provides many answers, those looking for instant resolutions can access the 24/7 phone-in line or the live chat. Alternatively, users can log a ticket with the ticketing system.

4. Vonage – Leading VoIP Home Phone Service for Impressive Uptime

While there are many excellent providers, the best VoIP home phone in the UK comes from Vonage.

Besides being a pioneer in VoIP services, this provider offers impressive solutions for residential VoIP needs. So, whether you run a small business from home or are looking for an alternative to a traditional telephone line, Vonage is worth investigating further. 

Regarding packages, Vonage offers three options, including a basic, professional, and ultimate package. Further, each option comes with basic VoIP features and a selection of additional elements that you can customize to suit your needs. 

In addition to a 99.999% uptime which ensures your calls won’t drop, Vonage provides several fantastic features, including selective call blocking, three-way calling, call forwarding to up to five devices, and various voicemail tools. 

Another aspect of Vonage residential VoIP is its ease of use. As a result, users will find the system features a simple plug-in-and-play device that connects directly to your router. In addition to this simple installation, the system is easy to set up and use, making it a top choice among home users.

Although the Vonage system is easy to use, those who encounter issues of any kind will find that Vonage provides responsive customer support. As a result, home users can contact the support line any time, day or night, for efficient assistance from the friendly Vonage support team. While most providers only offer email or live chat support, the ability to call in with a query makes it easier to get your problem resolved faster.

5. BT – A VoIP Home Phone UK Provider with an Exceptional Reputation

In terms of VoIP providers for home use, BT is among the top choices for several reasons. Firstly, it is one of the oldest telecom companies in the UK and has an outstanding reputation. Further, it has grown to become an internationally recognized brand and provides services across the globe. 

Regarding VoIP, BT offers several packages, including an easy-to-use plug-and-play cloud phone that accommodates up to nine users. While BT’s basic package starts at £13 per user, the options are customizable, so if you add features, you may pay a little more. Further, BT requires users to sign up for a 12 or 24-month contract.

In addition to being simple to use, BT provides several great features, including three-way calling, automatic call routing, and call blocking.

When reviewing support, BT doesn’t have the best reviews. However, in testing it, we have found no problems. Besides an in-depth knowledge base that answers most questions, BT offers a live chat option and a phone-in support line that provides more efficient solutions. However, if you have a complaint, you’ll need to log it on the BT support page.

6. 4Com – Top Home VoIP Provider in the UK for Customer Support

While 4Com focuses its service on businesses of all sizes, there is no reason why you can’t use 4Com’s VoIP phone for home purposes. As a result, this provider makes an excellent choice for individuals working remotely from home, as it provides more than a typical residential VoIP service. 

However, unlike other VoIP providers, 4Com integrates its own phone systems, so to use 4Com VoIP at home, you’ll need to install the HiHi3, telephone hardware that functions almost like a tablet device.

Once you have the HiHi3 installed, you can install the 4Com app, HiHi Connect, onto your smartphone for VoIP calling on the go. However, HiHi Connect is inaccessible unless you have the 4Com phone hardware.  

When it comes to packages, 4Com doesn’t have a fixed pricing system. Instead, users can select from a range of features to customize a package suited to their needs. As a result, the price then reflects the features included in the custom package. 

In addition to typical VoIP features, 4Com provides options like making calls from anywhere (using the app), video calling, the ability to mark your status (to show whether you’re available), and adding favorite contacts for quick dialing.

7. Berry – Leading VoIP Home Phone UK for Flexible Pricing

Another more established VoIP provider, Berry, provides various voice-calling solutions that make it simple to work from home and not miss out on important business calls. 

Although some VoIP providers choose to provide fixed pricing and set plans, Berry takes the customizable route, making it simple for users to put together a package with all the features that meet their needs. So, no paying for features you don’t use. 

While Berry doesn’t have a dedicated VoIP for home service, it provides basic business packages that work perfectly for remote working from home. As a result, users can enjoy these services for home and office use. 

In terms of features, Berry has an extensive selection, including voicemail-to-email, voicemail, music-on-hold, low-cost long-distance calling, and call recording. Further, Berry features a mobile app that transforms your smartphone into a VoIP softphone, so you can take business or personal calls wherever you may be. 

However, an area that Berry stands out in is customer service. While those with a query can log a ticket online, Berry also provides a 24-hour call line where you can reach a support team member who can assist you immediately. 

8. AXVoice – Cheap VoIP Home Phone UK

While most VoIP providers focus only on business solutions, a few, like AXVoice, offer unique residential packages. Further, instead of offering only one residential plan, AXVoice provides several options that users can sign up for on an annual or monthly basis. Additionally, there is also a pay-as-you-go option, where you only pay for what you use and are charged per minute when making calls. As a result, AXVoice is one of the most affordable and flexible VoIP providers for home use. 

In looking at features, AXVoice has various impressive offerings, including unlimited calls (premium package), free incoming calls, voice caller ID, a do not disturb function, call forwarding, enhanced voicemail, online account management, call logs and fail-over. 

However, one feature AXVoice doesn’t provide is a mobile app. Instead, it uses third-party apps that don’t always offer the level of service one would hope for. Further, AXVoice misses out on a few other features we would like to see introduced, including call return, call queuing, and caller analytics. 

In choosing phone numbers, you have the option to port across your old number or sign up for a completely new one. However, virtual geographic numbers are not an option.

9. Google Voice – Best Free VoIP for Homes in the UK

Another of the best residential VoIP providers in the UK, Google Voice, makes it simple to have a VoIP service in your home. While Google Voice provides three packages for businesses that come at a competitive monthly fee, Google Voice for home or personal use is free. However, to sign up, you’ll need to have created or already have a Google account, which is also free.

In addition to not needing any hardware, Google Voice is simple to set up and provides a user-friendly interface that makes it simple to navigate, even if you’re not tech-minded. 

Google Voice has more than a few features available, including unlimited calls, a mobile app for calling on the go, voicemail transcription, and reliable call forwarding. However, you won’t find toll-free numbers available. Further, Google Voice integrates seamlessly with any of Google’s other applications like Calendar, Meet, and other Google business software. 

Once you have signed up, you can choose whether you would like to port your existing number or choose a new local number. 

When it comes to customer support, Google provides an extensive knowledge base, or you can email the support team. However, there is no phone-in or live chat option.

10. Phone Power – Most User-Friendly Home VoIP Service

While Google Voice doesn’t require users to have any hardware, Phone Power does. As a result, those wanting to use Phone Power VoIP phone for the home will need to install a Home Adapter, which also functions as a router on its own.

While the adapter is free, you’ll need to pay a monthly subscription depending on your chosen plan. Further, the packages provided by Power Phone are a little more pricey than those offered by the other providers highlighted in this guide.

However, the features supplied make it well worth the cost. So, what features does Power Phone provide? Firstly, you can find a free softphone app or mobile app.

Further, users can find features like call waiting, caller ID, call forwarding, do not disturb functions, call hold, number blocking, anonymous caller rejection, call routing, speed dial, emergency dialing, and a bandwidth saver. 

When offering support, Phone Power provides customers with several methods of clearing up queries. As a result, you can consult the in-depth knowledge base, send the team an email, phone in, and chat with a support consultant, or communicate over live chat. 

Finally, setting up Phone Power VoIP is quick and easy, making it an excellent choice overall.

11. 8×8 – Excellent for International Calling from the UK

Another of the best VoIP phones for the home in the UK is 8×8. In addition to being a budget-friendly choice, 8×8 makes international calling a breeze by offering unlimited international calling to 47 countries.

Further, 8×8 offers a selection of additional features that make it a favorable choice, including call recording, instant messaging, a UK number, secure HD voice calling, and an iOS and Android soft phone.

Since 8×8 offers a mobile app compatible with Android and iOS devices, using your VoIP service from 8×8 is simple wherever you go. So you never need to miss a call. 

In addition to continually improving existing features, 8×8 frequently adds new options for business or residential users, including its latest offering, and easier integration with services like Microsoft Teams, ZenDesk, and Salesforce. 

Besides this, users will find 8×8 provides a few packages, with each increasing in price and the features offered the higher up the tiers you go.  

Another aspect 8×8 provides is support. In addition to an extensive knowledge base, the provider offers a live chat function that makes it easy to get solutions instantly. However, we have noted that some users mention that it takes a while for operators to come online and assist when using live chat, so you may need a little patience here. 

Since 8×8 is listed on the New York Stock Exchange, you can be sure it is a reputable VoIP provider with an extensive client base,  making it an excellent choice for first-time users.

Best VoIP Services | Residential VoIPs Compared

Sometimes seeing a head-to-head overview of each of your options makes finding one best suited to your needs, far easier. We’ve done just that to help you compare each one’s pricing, features, and more at a glance:

What is Residential VoIP?

Whether it’s for business or residential, VoIP works the same.

So, what is VoIP? Voice over Internet Protocol is a technology involving software (and sometimes hardware) that allows you to make voice calls and send multimedia over an internet connection. As a result, this replaces a traditional telephone line and saves you a lot of money.

Further, you can make and receive calls using your computer, or unique VoIP phones, or download an app offered by your VoIP provider to use your smartphone as your primary telephone line.

While some residential VoIP providers like Vonage or Power Phone provide you with an adapter that you plug into your router at home, others like Google Voice merely require you to download and install their software. 

So, what features does residential VoIP provide? Firstly, it makes it simple to make unlimited calls for a lot less, and in some cases, for free. Further, it enables cheaper international calls, provides voicemail services, and enables call blocking, caller ID, and call forwarding, to name a few. 

Finally, the best VoIP home phone in the UK is quick and easy to set up.

How do VoIP Home Phones Work?

The best home VoIP providers in the UK offer a process similar to that of a traditional telephone. However, the VoIP service uses an internet connection instead of a telephony provider’s network to create voice calls.

In this case, the best VoIP phone service converts a user’s voice from an audio signal into digital data. Then, the provider sends this data through the internet to the person on the other end of the call.

Additionally, should the person you’re calling using your VoIP phone be using a traditional telephone, the VoIP software converts the data back into a telephone signal before reaching them.

Why Use a VoIP Home Phone Service?

When using a service like a BT VoIP home phone in the UK, you’ll find it comes with several universal benefits. So, let’s look at why you should be using the best VoIP home phone in the UK:

Work from Anywhere

Undoubtedly, one of the greatest benefits of having the best VoIP home phone in the UK is that you can work remotely from home and never miss a business call.

Further, you can make business and personal calls, pay a lot less, and even make cheaper international calls. And besides all this, you can make calls from just about anywhere if you’re using the VoIP provider’s mobile app. As a result, you’re no longer tethered to a desk but have the freedom to work anywhere.

Free Calls

Besides making calls from anywhere, the best virtual landline UK allows users to make free calls. While some providers work free calls into their VoIP packages, others, like Google Voice, offer free unlimited calls to users signed up for the personal package. So, you can call friends, family, or co-workers at no cost.

Crystal Clear Voice Quality

Occasionally, using a traditional telephone or even a mobile phone service like WhatsApp leads to unclear, crackling lines, and lagging, or people’s voices may sound softer, or the call may even cut out altogether.

However, one of the benefits of VoIP is that it provides crystal clear HD voice calling with no lagging or call dropping, so you can hear the conversation clearly and at a volume that best suits you.

Additional Features

Since a telephone line only allows you to make and receive calls, it costs a lot for minimal features. However, a residential VoIP service comes with several additional features that make it worth your while.

Further, you can choose the features depending on how much you want to pay for your package and your needs. So, what extras are available? 

Firstly, many VoIP services offer voicemail transcription, turning your voicemail messages into text and making them more accessible. 

Another feature is anonymous caller blocking. If you’re not a fan of receiving calls from unknown numbers, you can tune your VoIP settings to block calls from anonymous numbers automatically. Further, you can block calls from particular numbers locally and internationally and prevent calls from robocallers. 

Besides this, you can also activate features like call waiting, three-way calling, placing calls on hold, or queueing incoming calls.

Low Service Costs

While residential VoIP works through your home internet connection, it provides much lower operational costs. For instance, if you make calls using Google Voice, you won’t pay for your call.

Plus, no costs are involved in maintaining and running your personal Google Voice line. However, a traditional telephone line differs in that you pay for the calls, installation, hardware, and maintenance.

How to Choose a Residential VoIP Provider

When selecting the best VoIP home phone in the UK for your needs, there are a few things worth considering before taking the plunge. Further, mulling over the points below will help you make a more informed decision and get you to the VoIP provider you need more efficiently.

Consider Pricing

Although most VoIP providers charge a monthly fee per user, this sometimes means you’ll need to sign a 12 or 24-month contract, which can be bothersome if you decide you don’t like the service.

However, others offer a month-to-month basis, pay-as-you-go, or custom quotes depending on your chosen features, and some residential VoIP services charge extra fees for add-ons like toll-free numbers and video conferencing. So, always read the fine print before signing up or opt for a monthly contract that is easy to cancel.

Look at the Features

Although the best VoIP home phone in the UK plans come with standard VoIP features, not all offer the same ones. Further, some options, like video conferencing, come at an additional cost. So, research the packages that catch your attention and see whether they provide all the features you need.

All in all, should you need to add on additional options, be sure to work out how much extra this would cost and whether it would be worthwhile.

Determine Ease of Use

When selecting a VoIP residential service, look at how user-friendly the system is. While the best VoIP home phone in the UK should be quick and simple to set up, it should also be easy to navigate. Further, if you’ll need to install hardware like an adapter, clear, concise instructions should be included.

Evaluate the Customer Service

Finally, evaluate the customer service provided by the VoIP provider. While most offer live chat and knowledge bases, the ability to call in and chat with a support tech is far more efficient. So, if you invest in a package with an adapter or other hardware that may prove tricky, make sure your provider offers exceptional support should you need it.

How Much Does Home VoIP Cost?

Generally, residential VoIP services don’t come at a fixed price. Instead, you’ll find that the costs vary depending on the package you choose, whether you’ll need hardware, and the features you opt for. Further, some services like the personal plan on Google Voice come free, while others sit at the higher end of the scale.

How to Get Started With The Best VoIP Home Phone UK

In this section, we’ll be going over how to set up your VoIP service. We’ll be using our number 1 best VoIP provider, Ooma, for this example.

Step 1 — Purchase an Ooma VoIP Router

Visit the Ooma website by clicking the link down below. From there, you’ll want to choose a Business or Residential plan based on your needs. For the sake of this review, we’re going to choose Residential but the Business process is similar.

From the home page, head on over to the Shop tab at the top of the page and select “Home Phones”. Ooma’s “Telo” service is free to use, plus you can upgrade to “Telo Air” for Wi-Fi connectivity. The LTE package does require a subscription fee, but it’ll work even through power outages thanks to a battery backup system.

From there, you can pick the Ooma devices that suit your needs but you’ll need to buy at least one Ooma router to use the service. We recommend you take advantage of their bundled Handset deal so you have devices to test the service with. Remember, Ooma comes with a 30-day money-back guarantee!

Purchasing a handset through Ooma is a painless process, all you need to do is choose where you want your Ooma Telo sent to and enter in some basic payment details. Best of all, it’s free shipping! You can also send the devices back to Ooma if you decide you want to use their 30-day money-back guarantee.

Shipping can take several days depending on your location, but once you have the Ooma device in your hands the rest of the process takes minutes to complete.

Step 2 — Register your Ooma device

Before you can use your Ooma device, you’ll need to register it to activate the subscription plan. Ooma is free by default, but you’ll have to enter some basic details about your usage before you can get started.

To register your Ooma device, go to “Login” on the homepage and then select “My Ooma Telo”. You’ll be taken to a login page, from there you’ll have to click “Activate my new account” to get to the registration page.

The activation code is located on the bottom of your Ooma router, which is helpfully pointed out during the activation process.

After this step, you’ll be asked to enter some basic details about your location and billing if you’re going with one of Ooma’s paid plans, but it’s all pretty straightforward.

Step 3 — Figure Out Your Needs and Follow Their Guide

Finally, you’ll want to decide on everything you need to set up based on your plan and business needs. There’s hundreds of different options, which would be hard to cover in a single guide.

Once you’re done with the setup phase, all you have to do is purchase Ooma’s world plan for $10 a month that gives you access to a UK number, and you’re ready to go.

Since there’s a plethora of different options and systems, you can use Ooma’s comprehensive support section to guide your use of the software. If any part of it confuses you, don’t worry! Ooma has a 24/7 support team on hand who are always ready to help you.

UK VoIP FAQs