With the best free CRM software, you’ll be able to track and manage all your customer details and interactions, streamline your customer service, boost sales, and retain your customers. But, with a market loaded with options, finding one suitable for your needs is no simple task.

To make deciding easier, we explore and compare each of the market’s top 10 best free CRM tools in depth to help you find the one best suited to your particular needs. From the versatile Monday.com to the almighty Zoho and popular Freshales — here’s a review of all your leading options.


Best Free CRM Software: Top 10 for 2024

Monday.com ticks all the right boxes to secure our top spot for the best free CRM software. It’s customizable, visual, scalable, and incredibly feature-rich. With that said, you’ll find a solution in our top 10, regardless of your needs and preferences:

  1. Monday.com – Overall, the best free CRM software, which comes with lots of customization options and great features for project management and tracking customer communications and calls.
  2. Zoho – Great platform for overseeing communication across all channels, with an easy-to-use drag-and-drop interface and a built-in conversational assistant.
  3. Freshsales – Intuitive product that’s easy to use and offers deep functionality for contact and deal management, as well as invaluable task automation.
  4. Odoo – Open-source business management tool with a huge scope that integrates multiple tools and is easy to navigate – and has a great mobile app. 
  5. ReallySimpleSystems – Free open-source CRM software for small business to manage marketing, sales, and customer service from a single, unified platform.
  6. Hubspot – Powerful platform with comprehensive communication tracking features, intuitive lead generation features, and a huge range of integrations.
  7. Engage Bay – Integrated sales, marketing, support, and customer relationship manager for fast and efficient customer service and automated marketing.
  8. Capsule – Flexible and customizable platform to manage your business’ interactions with leads and customers, automatically keeping information up to date.
  9. BenchmarkONE – The best free CRM software for small business with integrated marketing tools, campaign automation, and custom tags to help split long contact lists.
  10. Bitrix24 – Scheduling and 360-degree customer view capabilities, as well as a free online website builder, templates, and SEO-friendly mobile webforms.

Best Free CRM Software Compared 

It’s important to find a CRM that suits your business needs, but it can be hard to know where to start looking if you don’t have a lot of money to spend. Luckily, we’ve done all the work for you—we’ve got a list of 10 CRM software options that are sure to be just what you’re looking for.

1. Monday.com – Best Free CRM Software Overall

Monday.com, formerly known as Dapulse, may be utilized in various ways to help you better organize your workday. Monday.com is a simple substitute for spreadsheet apps like Microsoft Excel and Google Sheets.

This client management app includes your company’s complete customer relationship management (CRM) solution. A list view, a timeline view, a chart view, assignees, and a plethora of additional options are available to you. 

What kind of CRM is it?

Monday.com is a simple and straightforward customer relationship management (CRM) solution because of its vast number of pre-built templates for practically any standard customer relationship management (CRM) business.

Special Features

  • Built-in Time Tracking — Monday.com helps you plan your day and prioritize tasks more efficiently. It also helps with accountability and accountability, because it allows you to see how much time each person has spent on a given task.
  • Customizable Templates — The software allows its users to make their own templates that work perfectly for them.


  • Offers in-app automation
  • Modern user interface
  • Feature-rich


  • Inconsistent and Byzantine navigation options
  • Mobile application is a little tricky to navigate at first


Monday.com offers pricing plans for up to 200+ seats, but we’ll show you their price list for 50 seats here:

  • Free — Up to 3 boards, 5 team members, and over 20 column types for $0 a month.
  • Essential — Everything in Free, plus unlimited free viewers, 5 GB storage, and prioritized customer support for $8 per monthly seat.
  • Standard — Everything in Basic plus calendar view, 250 automation, and 250 integrations for $10 per monthly seat.
  • Pro — Everything in Standard plus formula column, time tracking, chart view, and 25,000 automation for $16 per monthly seat.

2. Zoho – Great Omnichannel Solution with Lots of Features

Zoho CRM is an omnichannel customer relationship management software hosted in the cloud. It assists worldwide enterprises in seizing control of their business processes so that they may cultivate long-lasting relationships with their customers.

Zoho may be adapted to meet the needs of businesses operating in any sector, regardless of size.

What kind of CRM software is it?

You may use Zoho CRM to keep track of sales, marketing, and customer service all in one place. An in-built AI sales assistant, sales pipeline management, and marketing automation are just a few of the Zoho CRM’s capabilities that enable organizations of all sizes to develop strong client relationships.

Key Features

  • Sales automation — you can improve customer service by automating repetitive sales, marketing, and support tasks that eat up valuable employee time. 
  • Lead Management — Capture leads, automate the scoring of leads, identify leads that will convert, and follow up with complete contact information for each of these leads.
  • Deal Management — Close more deals in less time with better deal management. 
  • Feedback from customers — Get real-time information on your customers, communicate with them across channels, and develop long-term relationships with your customers through contact management.


  • Manage customer relationships from one intuitive platform
  • Flexible billing and subscription options for businesses of all sizes
  • Easy to use and highly customizable for companies of all sizes
  • Powerful sales planning tools for efficient customer engagement strategies


  • It requires a little bit of setting up before actually using it efficiently 
  • They have limited integration capabilities with other CRM software


Zoho has four different pricing tiers. This is what you’ll find:

  • Standard — $20 a month per user, payable in advance. Custom dashboards, mass emailing, and a single view for each organization are included.
  • Professional — The monthly fee is $35 for each user. Everything from the standard package is included, as well as SalesSignals, blueprint, web-to-case forms, validation rules, inventory management, and canvas (3 views/org).
  • Enterprise — $50 per month per user, invoiced monthly. Everything in the professional plan, plus Zia AI, command center, multi-user portals, extensive customization, mobile SDK & MDM, and canvas (5 views/module), is included in this plan.
  • Ultimate — The monthly fee for Ultimate is $65 per user. Everything in the enterprise plan is included, as well as comprehensive business intelligence (BI) coupled with Zoho Analytics and increased feature limitations, a 30-day trial, and canvas (25 module views).

3. Freshsales – Intuitive Software with Rich Contact Management Features

Freshsales CRM is a customer relationship management application that boasts full-featured contact management and marketing capabilities, making it an excellent solution for businesses across the globe.

The comprehensive platform also contains lead tracking and scorecard, sales activities, analytics company portal, etc. 

What kind of CRM software is it?

Freshsales CRM enables organizations to grow more quickly and provides modern business software to small and large businesses alike.

Key Features

  • Customizable fields — To collect and save data for your business, you can create custom fields like text fields, date pickers, checklists, and even formula fields.
  • Sales activity — Define the outcomes of your own personalized sales activity. Check-in to meetings, recording phone calls, and more are just some of the features available.
  • Management of tasks — Create tasks, reminders, and appointments using Task Management. Make sure you don’t miss out on any possibilities by watching the activity dashboard.
  • Workflows — Reduce manual dependency, save time, and increase sales by reducing manual reliance.


  • Keep track of your leads, customers, and deals
  • Make calls directly from the CRM
  • Install chatbots on your site
  • Use the smartphone app on the go


  • Requires a separate, paid subscription for advanced features such as lead scoring, lead management, etc. 


  • Free — With 100 marketing connections, payable annually, free starts at $0 per user every month. This list includes the following: With built-in chat, email, and phone, you can organize your sales and marketing teams.
  • Growth — $15 per user per month with 1,000 marketing connections, payable annually. Each user is charged $18 per month; To enable developing teams to personalize and scale client connections, it has sophisticated CRM automation.
  • Pro — Starts at $39 per month for the first 1,000 marketing contacts for the Pro plan, invoiced yearly. After that, you’ll pay $47 per user per month, payable monthly. This package includes all the tools you’ll need to oversee various sales and marketing teams.
  • Enterprise — With 1,000 marketing connections, the starting price for enterprise users is $69 per month. Monthly billing of $83 per user. With advanced customization, governance, and control over your CRM, you can make it exactly how you want it.

4. Odoo – Open-Source Platform with Huge Scope

Odoo, an open-source business management software, is entirely integrated and customizable.

In a single piece of software, Odoo integrates everything from customer relationship management (CRM) to sales, project management, manufacturing, inventory management, accounting, human resources management (HRM), marketing activities, and customer support (CSR).

Odoo also includes tools for billing and accounting, manufacturing and warehouse management, project and inventory tracking, CRM, and e-commerce.

What kind of CRM software is it?

CRM (Customer Relationship Management) is a feature of the Odoo platform called Odoo CRM. All of your leads/opportunities can be viewed and managed in one place.

Key Features

  • Easy navigation — Odoo’s user interface is simple to navigate, even for non-technical users. 
  • Communication tools — The built-in communication tools are pretty compelling. 
  • Mobile friendly — Even though Odoo is a web-based application, it has excellent mobile support. 
  • Cloud-friendly — You can host it on your server, Amazon, or the digital cloud. As Odoo is cloud-friendly, there are many options for hosting it.


  • Integration of multiple components
  • Structures are tailored
  • Enormous in scope 
  • Ease of use
  • Great free CRM software for small business


  • Can be tricky to keep up


Costs are dependent on the number of people using Odoo. As of now, there are two options:

  • Learning Partner — Up to $130.00 per year or $ 180.00 per month for a learning partner. Free Odoo Enterprise subscription, eLearning product training, partner knowledge, brand rights, enterprise access, and GitHub access.
  • Official Partner — costs up to $1,300.00 per year or up to $ 180.00 per month. Inclusions include a free Odoo Enterprise subscription; eLearning product training; partner knowledge; brand rights; enterprise access; GitHub access; visibility on the website; lead generation; dedicated account manager participation; participation in roadshows and offshore development.

5. ReallySimpleSystems – Free Open Source CRM Software for Small Business

Small businesses can use CRM software from Really Simple Systems to manage sales, marketing, and customer service from a single platform. Even after setting up your account, customer care is available to all users for no additional charge.

In addition, self-service resources from Really Simple Systems, such as tutorial films, step-by-step manuals, and in-product help drawers, are also available to businesses.

What kind of CRM software is it?

The CRM is designed for small B2B teams, making it easy for organizations to educate new employees in only a few minutes. 

Key Features

  • Sales — Organize your relationships with clients, prospects, and suppliers, see your communications, and assign tasks to keep track of them. 
  • Marketing– Using your CRM, you may create campaigns and deliver newsletters. 
  • Customer Service — Manage all of your customer support cases from beginning to end from one easy-to-understand screen. 


  • It’s easy to contact their customer service team
  • Customers have an easier time interacting with their accounts
  • You can utilize a third-party project management system 


  • It’s not possible to see the progress of an entire project from a single screen


Simple System offers four pricing plans: Free, Starter, Professional, and Enterprise.

  • Free — Everything you need to get started with CRM is included for free. It costs you nothing and will remain so for the rest of the time! And it has a capacity of up to 2 people.
  • Starter — It costs US$14 per user per month (paid annually) or US$18 per user per month (billed monthly) (billed monthly)
  • Professional — Advanced features and heightened security are included in this version. $38 per month (paid annually) or $38 per month (billed monthly) 
  • Enterprise — All the functionality, including account management, is included in the Enterprise version. $46 per month (paid annually) or $55 per month (billed monthly) (billed monthly)

6. HubSpot – Powerful Platform with Comprehensive Communication Tracking

HubSpot is a cloud-based CRM platform that integrates sales and marketing teams, encourages sales enablement, and optimizes inbound marketing to deliver more qualified leads.

The software platform known as HubSpot is designed to assist in improving the efficiency with which your business markets and sells its products.

What kind of CRM software is it?

HubSpot is an all-in-one customer relationship management platform that enables businesses to coordinate their internal teams, collect valuable data, and report on growth prospects. A great free sales CRM software solution.

Key Features

  • CRM software — HubSpot’s CRM helps you keep track of prospects and customers as they progress through the sales funnel. 
  • Total visibility — Your sales funnel is visible via a clear, visual dashboard.

Sales activities- Keep track of email, social media, and phone customer contacts.


  • Offers powerful automation
  • Intuitive lead generation
  • Usability of the user interface
  • Access to a large number of third-party applications
  • Boasts automated “templates” to get you started quickly
  • Top free CRM software choice


  • It may not be the cheapest option
  • It’s not as customizable as rivals
  • Getting things set up correctly is challenging


Let’s take a look at Hubspot’s various price plans. Keep in mind that the base price changes for each edition of Marketing Hub (Starter, Professional, or Enterprise):

  • Starter — $50 a month.
  • Professional — At $890 a month, you can get a professional plan. A one-time payment of $3,000 is required for onboarding.
  • Enterprise — Starts at $3,200/month. A one-time fee of $6,000 is required for onboarding.

7. Engage Bay – Integrated Marketing, Sales, and Customer Relationship Manager

EngageBay is an integrated marketing, sales, support, and customer relationship management solution meant to assist small to medium-sized businesses in acquiring website traffic, engaging those visitors, and converting those visitors into customers.

What kind of CRM software is it?

All-in-One Customer Relationship Management Software for Marketing, Sales, and Support. 

Key Features

  • CRM Software — Store unlimited contacts in one location to develop deeper interactions.
  • Automated Marketing — Automate marketing procedures to save time and offer customized communications.


  • One spot for sales, marketing, data, and reporting 
  • All activities and follow-ups were manually scheduled
  • Fast and efficient customer service


  • It doesn’t have multiple email signatures


  • Free — $0 per month per user. Users get 500 contacts.
  • Basic — $11.99/user/month. Users get 1000 contacts.
  • Growth — $39.99/user/month. Users get 10,000 contacts.
  • Pro — $79.99/user/month. User contacts are unlimited.

8. Capsule – Highly Customizable Platform for Tracking Communications

Zestia’s cloud-hosted Capsule CRM focuses on organizing. It tracks contacts, vendors, opportunities, leads, consumers, and interactions. It helps users plan sales and customer-facing activities.

What kind of CRM software is it?

With a CRM solution like Capsule, you can monitor and manage the business interactions between your company’s leads and customers, or even use it as free recruitment CRM software.

Key Features

  • Cloud Hosting — Eliminates delay and lag caused by updates while getting straightforward access to the latest version online with a seamless sync of data and activities. 
  • Mobile-Friendly — Using native iOS and Android apps, all mobile devices and tablets can be used for remote task management.


  • This tool is easy to use
  • The platform is incredibly flexible and customizable
  • It automatically maintains information about clients


  • The platform becomes more expensive as users grow


  • Enterprise — Premium onboarding, account management, and priority support for enterprises. It costs $ 54/month/user. 
  • Growth — For growing oriented teams. $36/month/user.
  • Professional — Everything a small team needs to increase sales. $18/month/user.

9. BenchmarkONE – Best Free CRM Software for Small Business

Marketing automation and CRM software BenchmarkONE seeks to help users track and retain prospective and current customers more efficiently. More business can be generated by integrating CRM, email marketing, and marketing automation systems into a single platform.

What kind of CRM software is it?

BenchmarkONE is a small business CRM that includes integrated marketing tools for small businesses. As a result, it avoids the incompatibility issue that modular, sequentially developed IT infrastructures have.

Key Features

  • Landing pages — The creation of landing pages and forms is simple. You have nothing to stop you from expanding your subscriber base.
  • Contact Scoring — Using contact scoring, you can discover which of your leads are the most likely to convert. 


  • Campaign automation
  • Custom tags help split long contact lists
  • Great for targeted marketing
  • Event contacts
  • Creating contact tasks


  • It can be frustrating to build new templates


Benchmark ONE offers three pricing plans. These are:

  • Lite — $0/month, send emails and develop your audience.
  • Pro — $0/month, gather leads, automate follow-up, and track sales.
  • Agencies — Get scale recurring revenue with a cheap all-in-one platform.

10. Bitrix24 – Business Tool Covering Social Collaboration, Management, and Communication

Bitrix24 provides social collaboration, communication, and management capabilities for your business team. Inc. says it “does everything but run your firm” and Bitrix24 supports this claim. This is the most comprehensive project management or collaboration software I’ve used.

Bitrix24 was founded in 1998 by CEO Sergey Rizhikov and four others. Bitrix released Bitrix24 Cloud in 2012. Bitrix’s current version. Bitrix24’s collaboration tool.

What kind of CRM software is it?

CRM scheduling and 360-degree customer view capabilities are included in Bitrix24’s free CRM system with limitless data storage capacity. Additionally, Bitrix24 is available on various platforms, including the cloud, on-premises, Android, and iOS.

Key Features

  • Communications — Bitrix24 improves team communication. In addition, Bitrix24 manages internal communication well. 
  • Chat — Vital for collaborative tools. Teamwork depends exclusively on communication. Bitrix24 added chat as a result.


  • Free online website builder
  • Templates free
  • SEO-friendly mobile Webforms
  • Google Analytics
  • CRM software free download full version option


  • Storing and uploading huge files is frustrating


Bitrix 24 offers four pricing plans

  • Free — CRM to sell more online
  • Basic — Small business and sales team collaboration, $39/mo
  • Standard — Advanced business and workgroup cooperation, $79/mo
  • Professional — Maximum sales and BPA, USD 159/mo

What Does a Free CRM Software Do?

Free CRM software helps businesses manage sales leads and track customer information. Free CRM software is convenient and will help you get in touch with your customers while saving money.

In addition, many free CRM software solutions allow you to export data to take it with you if the business moves. Companies save time and money for other tasks such as product research, engineering, and marketing using free CRM software.

As a result, data sharing is essential for businesses to scale up. However, some free CRM solutions have limitations on data sharing from one tool to another.

What Are the Advantages of Using a Free CRM Software?

Companies need a way to track customer details and interactions. Free CRM software allows companies to keep tabs on customer data. CRM solutions track sales leads, contacts, and calendars. Managing your sales leads is a crucial advantage of using a CRM solution.

A CRM system can efficiently manage schedules and meetings for executives, employees, and customers. It is also useful for sending reminders about meetings or deadlines via email or text message.

It’s ideal for platforms like CRM software for Non-profit and small business CRM software in particular. 

Streamlines Customer Support and Retention

One of the top advantages of using a free CRM system is improved customer support. Companies need a way to retain customers, and CRM software can help them do so.

Free CRM software for construction companies and other industries can help you track customer information and interactions, making it easy for you to provide feedback or make changes and modifications.

Free CRM software also displays small images alongside emails to increase user engagement.

Boosts Sales

Free CRM software for non-profits and small businesses helps companies organize sales leads and track customer information. Free CRM software can be used to keep customers informed of promotions, special events, or new product releases.

Conclusion: What is the Best Free CRM Software?

Any free CRM software will work well enough to help small businesses manage their sales and contact information. However, some free software solutions have more features and functionality than others.

If you are looking for an exceptional free CRM solution, Monday.com is an excellent choice for free CRM software that helps you manage your marketing campaigns and events.

Also, see our latest guide to the best CRM software on the market, including paid tools.

Read more: Best CRM Software Tools: Top 10 Services Compared for 2022


How can companies use free CRM software?

How can companies decide which free CRM software is best?

How can free CRM software save companies time and money?

How can free CRM software help companies to boost sales?

Do free CRM systems share data across platforms?

Do free CRM systems allow automatic scheduling?

Does free CRM software connect with other apps or programs?