The Entire Package

Packaging plays a critical part in how a product or service is put together and presented to the target market. We spend a lot of time creating the brand and branding the brand, especially for products however when we think about services, we are packaging many times the service within the website. The content on the site, the search engine optimization and through a blog to attract and engage new visitors to market to them for them to become clients. The packaging here is not to dissimilar to a product in so far as people are able to see the site, interact with it to obtain the necessary information for them to buy. This does not paint the entire picture though. People buy from people. Once someone reaches their own comfort level, they buy. How do we target and hone in on that comfort level?

Bridging the Gap

We are attracted to people initially by some sort of attribute. We are drawn to them and instantly feel some sort of trust, enough to continue to converse. In face to face interactions we are able to get more of a true sense for who the person is by watching them and interacting with them. In an online meeting, we view their profile or their web page and gain information to form an opinion. If we are hearing great things about the a person or a company, we will spend a bit more time on the site to see what all the hype is about. We are not always seeing the person that we are to be buying from though. We are hearing them through their words in a blog or interacting via comments but are we always getting the full picture? Are we always feeling who they are?

The Entire Package

The entire package of who we are is more than being there. It is more than the words we type in a blog, status updates Facebook or  chatting on Twitter, it is showing people who we are though creating a virtual face to face meeting of sorts. Being everywhere is really being there and being there is accomplished through showing people who you are via the telephone or video. Let them really feel you.