When working with a brand to help define its social media strategy, a crucial area to get right is how it should engage with its online audience.
I’d define a social media channel strategy as a process that outlines what social media channels the business should use, and the purpose for each channel based on predefined business objectives.
What should your social channel strategy include?
From my experience, the top five things that make a great social media channel strategy are:
- All social channels contribute to the business strategy and objectives
- The strategy considers the available resources to effectively manage these channels
- It confirms that there is sufficient audience demand for each channel to make it a success
- There’s a clear, coherent content plan for each channel
- Every channel has a clear primary marketing objective
Why is it so important?
Getting the social media channel strategy right for a brand is crucial as it will help them support their key marketing objectives. As there are so many potential channels and ways in which they can be used, an in depth analysis of what we want to talk about and why is also key, so that the most effective channels can be chosen.
It also offers an opportunity to have a two way dialogue with your audience, which provides insight, stronger relationships and brand advocacy. At the same time, brands can be faced with real risk if a channel strategy is not implemented correctly or with a properly thought out direction. If a PR event occurs (either positive or negative), social media will often magnify this sentiment accordingly in a very short space of time, so it’s also important to get in place a social media policy that sets guidelines around a reaction and response strategy and a crisis escalation plan.
If you’re a brand and want to expand your social media activity, make sure you have a clear, coherent channel strategy – it might just be the missing piece in your marketing jigsaw that will help you achieve real results.
Image credit: HarcoRutgers on Flickr