Most businesses will get many of their clients from people who live within the area that they provide their services. Being able to let people within your area know that you provide a particular service or product they are interested in would be a major plus for your business. This is why every business should take advantage of Google My Business listing. This allows the business to appear in location-based searches as well as in Google Maps.

Claiming your listing or creating the listing is only the first step towards ensuring an effective online presence. This guide will teach you how to optimize Google My Business to get the best out of the listing.

Google My Business (GMB) does not just help the business, it also helps people searching online. This free tool from Google enables a searcher to find a business near them and then get vital information that will help them make a decision about whether to contact the business or not. For example, they can see if the business is open at the time they are conducting the search, they can see the address of the business and look at photos of the business posted both by the owner and people who have been there before. They can even see reviews by customers.

This may sound so much like a substitute for a website but it really isn’t though it has to be optimized just like you would do for a website. Use this tool to complement your website by creating an informative presence on the most used search engine.

Knowledge Card

The knowledge card is something you need to get familiar with before you begin to optimize your GMB listing. The Knowledge card is what you would see at the right-hand corner of your desktop or at the top of your mobile screen when you search for a business. The knowledge card contains the following information among others:

  • Name of the businesses
  • Address of the business
  • email
  • Phone number
  • Hours it is open
  • Link to the website
  • Google Maps link
  • Reviews and overall ratings
  • Photos

As you optimize your listing, you will need to pay attention to a lot of this information. Visitors look at this information and they can decide whether they want to continue to the website or to contact the business, it is therefore important that this information is convincing enough to trigger a positive response.

This information also helps Google to know your business better. If it understands what your business does and where it is located, along with other vital information, it can determine whether your business is relevant to different searches and therefore your knowledge panel along with your website link will appear in more search results. The information is also used in Google Maps.

Claiming Your Listing on Google My Business

For businesses that have been in operation for years, it is highly likely that your business is already listed on GMB but it may not have been claimed yet. The first step to claiming the business is searching for it.

You need to go to Google and enter your business name along with its location. If your business is listed, you will see it in the results and the knowledge panel will also be present. In the knowledge panel is a link prompting you to either claim the business or to own it – it depends on whether you are using a desktop or mobile phone.

Click on the link and you will be on your way to claiming the business. For some businesses, someone may have already claimed the business and that would mean you would need to request them to revert the ownership to you if they are not part of the business. Sometimes you may have hired an SEO company which took the initiative to claim the business in order to optimize your online presence.

Creating a Google My Business Listing

If you are unable to find your business when you searched, and it is not listed then you will need to create the listing yourself. Creating the listing does not take too long. You will need to sign in to your Google account or if you do not have one you will need to sign up. Once that is done you can proceed to the Google Business page and click on the ‘Manage Now’ button. Follow the instructions and you will be done in a few minutes.

Managing Your Business Information

Once you have claimed your listing, it is important that all the information is accurate. You need to scrutinize the information and make sure everything is correct. Ensure the web address is actually yours and is spelled right along with the business name. Fill in other fields that may be missing like the type of business, location, if you have more than one location, you can include those as well, if the phone number has changed, add the new one that you know will be available and include the operating hours for your business.

It is also important that you indicate if you provide your services at the customer’s location. This is common for service businesses like plumbing, cleaning and catering services, among others. You will also need to enter the area in which you operate. Often they may be multiple areas and you will need to include that so people are able to see if you serve their location. Make sure that all the changes you make are saved. You can do that by clicking “Apply” once you are done with the changes.


In order for these changes to appear in the listings, you need to verify your Google My Business listing. You have multiple ways to verify the listing. These include:

– Phone Call: The Google team will call your primary number and provide a verification code

– Email: The verification code will be sent to your email address

– Post Card: A postcard can also be sent to you with the code

– Instant verification

Most experts will recommend that you choose either postcard or email to verify your listing. This is a vital step in claiming your listing because Google uses it to ensure the business actually exists and does what you say it does as well as have a physical address. Google constantly weeds out the fake businesses and you do not want to be mistaken for one of the fake companies out there.

Verification can take about a week and until it is done, your listing will not be visible.

Optimizing Google My Business Listing

So the initial stage is done and you need to get down to the critical stage of ensuring that your listing effectively captures the attention of prospective clients and drives more traffic to your website with the ultimate goal of making conversions.

If you are constantly on the move, it is best that you download the Google My Business App so that you can easily respond to reviews, upload pictures and make any necessary changes on the go, or if you like to dedicate a particular amount of time each day to optimize your listing, then the desktop may be fine.

Encourage Reviews

A great majority of people are convinced about how good a business is based on reviews from other users of the service or product. Google knows this and that is why there is a review section on the listing. Try to encourage as many people as you can to leave reviews about your business. These need to be genuine reviews because you can be penalized for having fake reviews, but naturally, you will want to have positive reviews so make sure your business is making people happy and you will have the positive reviews you want.

It is not a one-way street though, you need to be actively involved in the interaction. If someone leaves a review, be sure to respond, it could be saying ‘thank you’ or if the review is negative, you may want to address that too without getting defensive. If the fault is yours then own up and provide a solution that shows you care about your clients and want them to be happy.

You need to keep in mind that the more positive reviews a business has, the higher it is ranked and will appear among the top search results for businesses in its category. It should, therefore, be a major goal for you to collect as many positive reviews as possible.

You will also need to be on the lookout for fake reviews, feel free to report such reviews to the Google team. Your competitors may be using underhanded methods to get reviews and you can also report such issues.

Upload Photos

Here is a crucial step in optimization. You might find that when you claim your Google My Business listing, there are already photos chosen by Google or uploaded by people who have used the service or product before. It is not enough. You need to pay keen attention to the photos that appear on your listing.

According to research, businesses with quality photos receive more clicks than those without and they will also get more requests for driving directions. It is worth spending on a professional photographer who can take amazing pictures of your business as well as the products or services. Remember first impressions last and the pictures you put up need to be able to make a positive lasting impression.

Choose the profile picture carefully, do not just settle for a logo of the business, let it be something attractive about your business. It could be the foyer or the workspace or for a restaurant, it could be an enticing buffet. Be creative here and ensure you impress.

It is important also to ensure brand recognition so pictures on your listing need to match those on your website and the quality should also be the same. The minimum resolution should be 720 by 720 pixels and they should be formatted in JPEG or PNG.

Keyword Optimization

Just like with SEO for your business website, Keywords are very important. Google still takes note of particular keywords when choosing which listing to show and you would want to have the right keywords in your listing.

Borrow a leaf from your competitors and see how they are using different keywords and then go-ahead to implement a similar strategy. The area for description of the business is a great place to insert some strategic keywords but do not overdo it.

It is important that you accurately describe the category your business falls in and go on to exhaust the other related categories. At the same time though you do not want to include irrelevant categories that have nothing to do with your business


There are a lot of tools you can use for monitoring the performance of your GMB listing. Make use of all the available monitoring tools especially Google Analytics. There is a lot this tool can provide and it will help you make updates to your listing to ensure it is effectively attracting more clients and maintaining the existing ones. You will be able to track the number of people finding you using the listing along with other sources.

It is also possible to see what a visitor did after they found your listing. They can make a phone call to the business, go through your photos, ask for directions to the business location or visit the website. Here you will be able to tell what is the attraction on your listing and what is the poorest performer so that you improve it.

It cannot be overstressed how important it is to get the information you provide on the listing correctly. Wrong spelling, inaccurate directions or false information can greatly affect the impression you make on visitors as well as Google’s impression of you. Take the time to go through all the information and make sure it is correct and appealing as well.

Read more:

Ultimate Guide to Optimizing Your Google My Business Listing