We are talking about the digital era—an era where an app having excellent support can achieve heights like Uber and Airbnb. However, issues such as unexpected downtime and application failure can frustrate the users and wreak havoc to your bottom line.
Often than not, we only look forward to hire dedicated mobile app developers. This is because we think that we are hiring the perfect mobile app developer. However, there is more to app development; there is application maintenance and support.
In today’s time, the development of a mobile or a web application is a complicated task. There is artificial intelligence, Internet of Things, conversational modules, Blockchain, and other advanced technologies. Individual integration of these technologies is easy. However, complexity arises when a client seeks a mixed bag of these technologies to offer advanced features to the users.
Now, if development is tough, think about support and maintenance, which is often overshadowed by the scope of app development. This demands a peek into the scope of work of an application support service provider.
What is the Role of an Application Support Service Provider?
When you hire a software development team, an application support service provider is within that team. We have discussed the role of an application support service provider in detail for you to understand their contribution to your business’ growth:
An application support service provider undertakes all the planning that includes the study of existing systems, preparation of the baselines, and offering the estimates.
Once the planning is carried out, an application support service provider also shadows the team and assists the team with the latest update.
An application support service provider is also involved in the optimization of the processes, implementation of the new process and the amendments, and reduction in the costs.
These are just the primary functions of an application support service provider. The detailed role of an application support service provider includes:
- Application Maintenance:
Under this, an application support service provider covers the required software updates as well as the security patches, as and when they are to be released. In addition to this, the dedicated resource, in turn, assists you to safeguard a mobile application by saving it from the possible cracks.
- Web App and Mobile App Support:
In case you have a query, you do not need to wait up for another day to begin to get it resolved. You can simply raise a ticket, and the application support service provider will look into the matter. You would get a solution to the issue in as little time as possible.
- Mentor Support:
Some of the clients find it difficult to train their employees when it comes to monitoring. As a result, an application support service provider would help mentor and monitor the tasks that the client-side team faces difficulty in understanding and managing.
- On-demand Support:
Be it a small project or a big one—an application support service engineer can undertake the task, as per the needs.
- Hotline Support:
Hotline support enables you and your team to have a convenience of putting any query to the forth for the application support service provider to address.
How can an Application Support Service Provider Help in Business Growth?
In this competitive digital space, you need to keep your web app and mobile app up-to-dated with fresh images, videos, and content with the latest in the space to keep the users engaged. In order to do so, an application support engineer needs to carry out regular maintenance service and support.
Some of the clients even wonder if their data is safe when the maintenance is done. However, this depends on the software development team that you hire. If you hire a dedicated team from a reliable company, you can rest assured about the data security. Other than this, a professional application support service provider can help you stay focused to realize your business goal by assisting your business growth:
- Stay Updated. Always.
The technology is getting advanced with every passing day. In such a case, software updates are a frequent episode. These professionals have the latest knowledge regarding the industry and IT tools. This means that you would receive the latest slice of the technology in your application.
By staying ahead of the curve, you would be able to lure more customers towards your business.
- Take Your Employee’s Productivity to Another Level:
Let’s say there is a glitch in your application. Now, your team would need a lot of time to get to the issue and resolve it. During this time, the productivity level of your team would go down. This is because your team would lose focus from the actual tasks assigned to them.
You can hire a dedicated application support service provider, who will be prepared for any glitches, and you would be able to put your team to other tasks.
- Customization is Possible At Any Given Instance:
When you are able to put the app in the plate of your users, you will get a pile of data to analyze. In such a case, you would need to analyze it and get your application managed in a way that your customers feel glued to it. Based on the analysis and the recent technology in the industry, an application support service provider would enhance the design and functionality of your app if need be.
The Sum and the Substance
It is recommended to hire a full-stack developer. This way, all the developers would know the scope of the application from the very core and would be able to serve you better.
While a developer can develop an app, it is the application support service provider that shows up when an application faces some trouble. They directly influence the bottom line of your business.
However, the question arises, how to find trusted developers? In order to do so, you would have to take a look at the experience and the scope that a software development company can handle. Inquire multiple teams and then select the right one.