Whether it’s developing a business deal, discussing a contract or simply working with day-to-day clients, mobile devices can be a quick and efficient way to communicate with clients. While mobile communications are undoubtedly convenient, there are a few important things to remember when you’re using them for professional conversations. Members of Young Entrepreneur Council answered the following question:

What is one thing businesses should keep in mind when communicating with clients or potential clients via mobile?

Here is what they advise:

1. Keep the Context in Mind

I think the nature of communication on mobile is different than email and you can never lose sight of the context. A text is essentially interrupting their day, so you want to ensure that it’s brief, infrequent and worthwhile. – Ashley Merrill, Lunya


2. Use Mobile for Follow Up

Communication via mobile is an effective way to close deals with clients and grow your business. However, it’s always worth following up after a conversation on your phone. Texting can lead to miscommunications, so it’s always worth making sure that everyone is on the same page, especially after an important conversation. – Chris Christoff, MonsterInsights


3. Remember It Goes Both Ways

While communicating with your clients via mobile might seem like a good idea to move things along faster, it’s important to remember that they will start doing the same thing. Decide whether making your life a little more convenient is worth having clients messaging or calling you late at night. In some industries, these lines will be difficult to draw later on in the relationship. – Karl Kangur, Above House


4. Communicate Professionally at All Times

Although companies and prospects are now used to communicating across several devices and platforms — think chats, emails, bots, etc. — it’s still important to know that it’s still a professional relationship. You should respect your prospect and make sure your text messages or emails are still written and delivered professionally. Address them properly and write with a professional tone. – Maria Thimothy, OneIMS


5. Don’t Overdo It

While mobile communication is fast and convenient, it’s also intrusive. You want to make sure that your communication is not stepping into your clients’ personal time at any point. Use mobile communication to connect, but don’t overuse it. Send timely messages that are to-the-point and give clients the chance to think over what you’ve said. – Syed Balkhi, WPBeginner


6. Don’t Leave Room for Assumptions

When you’re talking to clients or potential clients on the phone, sometimes it’s easy to read things in a different way because we are missing important information like body language. As a general rule, avoid making assumptions, and don’t leave any room for assumptions from your client’s perspective. – John Turner, SeedProd LLC


7. Consider Their Time Zone

We want clients to respect our time, so we should also respect their time. Clients, whether they are just one time zone away, or all the way across the world, appreciate the fact that you set up virtual meetings and calls when it is convenient for them according to their time zone. It won’t go unnoticed, and it is a simple way to let your clients know that you value their time. – John Hall, Calendar.com


8. Take Screenshots

When communicating on mobile phones, take screenshots of important communications and include them in team chats. This prevents scope creep, budget overage and over-promising in sales, in addition to other pitfalls of this type of communication. Try to keep communication streamlined and consistent for the sake of your clients and your teams. – Matthew Capala, Alphametic


9. Repeat Back What the Client Said

You should repeat back to them what they’ve said to you so you both clearly understand what is being talked about. Oftentimes conversations can get derailed rather quickly just because something wasn’t clearly understood. – Andrew Schrage, Money Crashers Personal Finance


10. Prepare Before You Answer a Call

Being prepared with the right information is probably the first thing you should do even before answering a call. No one appreciates scripted or robotic language. If you are not well-prepared, it is more likely you are going to lose a customer. One of the worst things you can answer to a client’s question is, “I don’t know.” Those words instantly turn off any customer right away. – Kelly Richardson, Infobrandz


11. Ask Permission First

Always ask your clients if it is OK to communicate with them via text. If you assume that it is fine and fire off a message, you may then encounter an unhappy client. So, be professional, ask for their permission and then proceed. – Rana Gujral, Behavioral Signals

Read more: Communicating With Clients