It’s obvious now that enterprise chatbots are here to stay. Thousands of companies use them to automate their customer care processes, enabling them to offer their services around the clock. However, companies are realizing that these bots don’t have be utilized solely for customer support. Companies are now adopting chatbots for both business-to-business (B2B) and internal reasons…and that’s not all. New and improved technologies are enabling these chatbots to be voice activated as well.
B2B and Internal Chatbots
B2B and internal bots are two different types of enterprise chatbots. These chatbots allow companies to add a whole new level of productivity to a huge variety of their enterprise activities. Chatbots have become more capable, thanks to advancements in speech and language processing, which are key reasons why companies now feel confident enough to apply them across different scopes of their businesses.
Enterprise and voice-activated chatbots are changing the way things work. Their ability to communicate and to streamline time-consuming tasks are disrupting business as we know it, and here’s how:
Assisting in Developing Insights
While chatbots are best known for their ability to provide customer support around the clock, their real skill set lies in gathering insights into said customers. Companies are now creating enterprise chatbots in order to gather data, and of course, analyze it.
With the help of these bots, you can gain insight into valuable data that tells you more about your audiences, allowing you to better target them. This ability to develop insight will allow you to create more effective marketing campaigns, push personalized promotions, and increase sales.
Moreover, because we communicate differently via text and voice, voice-activated chatbots open up a whole new world of data. It’s obvious that chatbots are not only good for pinpointing issues and trends you should monitor, they also gather data for themselves so that they can improve the way they communicate and interact with users. This way, they’re able to best suit the customer while still adhering to your brand’s tone of voice.
Trawling through this huge amount of data yourself would be extremely challenging. However, with a simple voice command, you can request your chatbot to not only dig through said data, but also draw up conclusions that you can use to optimize your business processes.
IT, human resources, customer support, and various other departments are now using B2B and internal chatbots to automate certain activities. This allows them to focus their efforts on high-priority tasks that chatbots are not currently able to undertake.
Enterprise chatbots are being used to further automate various internal workflows. They can act as virtual personal assistants that can help with various day-to-day tasks. For example, in addition to sending push notifications with reminders for specific events, they can sync company calendars to schedule, change, and cancel meetings between individuals.
To clarify, they’re not just personal assistants. Chatbots are taking the weight of various departments by reducing time spent on repetitive tasks. For example, some companies have implemented HR and finance-specific chatbots that can answer questions about payroll, holiday leave, unplanned sick leave, employee benefits, and business programs, among other things.
The same type of chatbot can be implemented for IT departments that are faced with repetitive questions. Similarly to customer care chatbots, these internal bots take on some of the daily workload, and can be taken over by a human representative at any given time if a situation is not being appropriately handled.
Furthermore, voice-activated chatbots are taking productivity to a new level by cutting out the need to interact with any additional apps or devices. Instead of opening a new window and waiting for a reply, you can simply voice your inquiry and the chatbot will respond.
Automating B2B Interactions
Taking it a step further, enterprises are implementing chatbots into their B2B applications as well. While they offer similar services as customer support chatbots, they’re great for automating interactions with vendors and suppliers.
Vendors and suppliers, among other B2B customers, can consult your chatbot to find out about specific products you offer, as well as possible upgrades to their current service packages. You can also implement an enterprise chatbot to answer specific questions your suppliers may have regarding payments, invoices, delivery needs, and more.
Simplifying Tasks For Users
Coming back to increasing efficiency and productivity within your company, implementing chatbots within your various business departments will simplify numerous tasks for your employees. From research to accomplishing multiple tasks quickly, the opportunities are enormous.
Rather than switching between various navigation windows to find the information they need, they can simply ask a chatbot to do it for them without stopping what they are doing. They can also make multiple requests through one simple command. For example, “Check John’s availability this week and book a meeting with him in correlation with my calendar”.
Voice-activated enterprise chatbots allow team members with various backgrounds and skill sets to interact not only with one another, but with multiple business applications at once through natural language processing. Everything becomes automated through one interface. Better yet, everything becomes automated through speech commands.
These powerful automation opportunities will allow you to reduce your overheads by making your teams more autonomous. They’ll have a self-serving tool that cuts out the need for unnecessary meetings, as well time spent on the phone and email. Enterprise and voice-activated chatbots offer more relevant information, quickly.
In addition to the above, enterprise chatbots are created and implemented by your brand, meaning they’re more likely to comply with internal procedures, encouraging your teams to do so as well. It’s worth noting that you must ensure your chatbot complies with your company’s cyber security standards in order to keep personal and sensitive information safe.
Creating an Enterprise and Voice-Activated Chatbot
Thankfully, you no longer have to be a coding guru to create your own chatbot. Chatbot-building platforms allow you to create a bot in a matter of minutes.
Not only this, the platform offers some of the most advanced features, meaning you can integrate your bot into your customer care, marketing, and sales processes. You can create a chatbot that:
- Integrates with all the major payment systems
- Pushes personalized offers on demands
- Take orders directly from Facebook Messenger and comments
Voice-activate chatbots, on the other hand, are very new to the digital world and are slightly more difficult to create. That being said, Amazon Lex, the same technology that powers Amazon’s Alexa, now offers developers a stable platform through which they can create their own voice-activated chatbot.
Enterprise and voice-activated chatbots are here to increase employee efficiency and make you more productive as a brand. Thanks to improvements in cognitive technologies and natural language processing, this is now possible. By implementing enterprise and voice-activated chatbots today, you’ll be able to streamline your processes across departments, allowing you to reduce your overheads and increase your income.