Four tips on motivating large work forces
Being in charge of a large group of people at work can be a daunting task: different personalities and different attitudes can often clash, so it’s equally important for the company, the employees and indeed the manager that the workforce are motivated to succeed and work well together.
Here are five tips for ensuring your large workforce are all pulling in the right direction.
1) Hold meetings
Meetings for the sake of meetings are not popular and are generally considered a waste of time. However, holding meetings where you can update your team on company developments can be helpful, and they can often be a good opportunity to reward individual success or good work. Holding over a drink on a Friday afternoon often works too, allowing workers to bond with each other and you to bond with them as well.
2) Reward performance – not position
When you’re at the bottom of the pile in the workplace, it can be very discouraging to see senior workers being praised and given benefits. Everyone knows that the work carried out by the juniors, while not as glamorous, is equally important to business success. Giving juniors reasons to perform well will aid your business, and see them striving to reach their next promotion.
3) Make work fun!
Perhaps this is too obvious, but making work a fun environment leads to positive spirits and a high level of performance. We’re by no means suggesting you give employees too many distractions, but the occasional laugh, joke, table tennis tournament or similar will enable workers to bond and feel more like a team – and we all know the benefits of teamwork.
4) Speak to your staff
We’ve mentioned holding team meetings in the first point, but it’s equally important to spend regular time with individual staff. This enables you to deal with any issues they have, give individual tips and advice, and set short term and long term targets that will give each worker a good incentive to perform well. These meetings should be a two way meeting, though – enabling staff to give you their ideas as to how the company can perform better.
Staff motivation is essential to the success of any business. But large businesses, including large call centres, often benefit more than most from good motivation. Call centre success thrives on high spirits and positive attitudes, so keeping your staff focused and motivated is key.