Twitter Facebook LinkedIn Flipboard 0 Every now and then it is good for a leader to not get too comfortable in his/her position. Everyone needs a little constructive criticism in their lives and typically a client complaint can be just the thing to get focused again. Too often, we hear that people should only be lifted up and patted on the back. Leave the negative talk for someone else to do. I think it is imperative if you want your people to grow in their knowledge of their position and the company’s affairs, it is appropriate for people to be challenged and told that they need to learn from their mistakes. Starting Point As a leader, start with yourself. Take a true, self-evaluation of your actions. Are you making the most of out of your day? Are you using your resources in the most effective manner? Are you communicating regularly with your staff? Are you empowering your people to make decisions on behalf of the company? Are you meeting objectives in a timely manner? Next Focus On The Change You Want To Make Look at specific behaviors you want to change. Try not to make this change a personal one. If you have a problem with an associate, take that item offline and deal with it separately. The best change for a team is one which requires a change in a specific behavior. Identify a particular change and show why there is a need to change. Cite specific examples, don’t just talk “fluff and stuff” Some examples to consider: Improved production in the following department How to improve a particular service to clients How to improve the conditions in an office or reception area How to answer a particular client question How to improve a particular product defect How to improve a current job schedule How to communicate with other departments Talk about issues affecting clients Talk about issues affecting co-workers Finally – Develop an Action Plan Have a discussion about the changes you want to make. Look at the best options to consider and come to an agreement of how to proceed. Make sure to set an implementation date as to when this change should take effect. Too many times, this does not happen and the change is never officially put into place. A good change often requires a good kick in the butt! Leaders should think about taking this type of action from time to time. Twitter Tweet Facebook Share Email This article originally appeared on marketingdirectorblog and has been republished with permission.Find out how to syndicate your content with B2C Author: Kane Pepi <p>Kane Pepi is an experienced financial and cryptocurrency writer with over 2,000+ published articles, guides, and market insights in the public domain. Expert niche subjects include asset valuation and analysis, portfolio management, and the prevention of financial crime. Kane is particularly skilled in explaining complex financial topics in a user-friendlyView full profile ›More by this author:VoIP Basics: Everything Beginners Should Know!Bitcoin Investment, Trading & Mining: The Ultimate Guide for BeginnersIs This a Better Way to Set Your 2020 Goals and Resolutions?