Customer service is critical in the ongoing relationship between retailers and their customers. With the rise of social media and mobile devices, retail and ecommerce companies need to understand and embrace the social customer and respond to them in a personal and timely manner.

To give you an idea of where your customers are seeking assistance, we created this infographic to help small and medium online retailers like yourself fully tap the power of customer service. Here are “7 Ways to Provide Exceptional Customer Service for Ecommerce.”