Amazon is at the forefront of customer experience in shipping, offering some of the quickest and most dependable shipping solutions. However, three out of four shoppers say they would pick another retailer over Amazon if they had better shipping choices, and 90% of customers expect a complete refund for late deliveries.

It’s no secret that quality shipping is a major expectation for consumers, and they can be quite strict about it. However, getting logistics right is not an easy task. In 2018, empty trucks accounted for 16% of total mileage for one US company, and excess inventory costs businesses $443 billion each year, all while E-commerce sales continue to rise. This ongoing inefficiency is starting to become a problem.

Over the course of 2017, US companies spent $1.5 trillion on shipping and logistics at a 6% increase from 2016. In an attempt to keep up with the E-commerce boom, more businesses are shifting their focus to streamlining shipping and logistics, but traditional operational practices aren’t taking customer experience in account. This is bad news for consumer satisfaction as 8 in 10 are unlikely to shop with a retailer again after a poor delivery experience. What we are left with is idling equipment, wasted money, unnecessary pollution, and on top of all that, very unhappy customers.

But a 2017 study revealed an interesting result: 71% of retailers found that sharing data like orders, shipments, and delivery information across all levels of departments was an improvement. And it’s artificial intelligence making this possible. For businesses looking into tech tools, cost reduction and increased profit margins are first on the list. Though AI, market demand can be predicted enough to adjust inventory needs, delivery routes can be optimized via algorithms to manage fuel, time, and distance traveled while cutting CO2 emissions and fuel costs simultaneously.

From predictive maintenance to automated shipping standards, AI is changing the game for E-commerce sustainability. Ready to find the right fit? See this infographic for more on how to find the right tech fit for your business, sell smart, ship smarter, and keep your customers coming back for more.

Infographic Courtesy of Noodle.ai