The adoption of modern claims systems has increased over the past decade, but some of those systems still have a long way to go. Beyond the basics of managing claims, combating insurance fraud, and scoring claims, many implementations lack important capabilities, as indicated in a recent article on PropertyCasualty360.com.
As noted in the chart above, a significant percentage of insurers lack the following capabilities:
- Imaging – 24 percent
- Document management – 25 percent
- Workflow – 38 percent
- Management dashboard – 49 percent
While those capabilities may have been luxuries a decade ago, today they are necessities — and they aren’t hard to find. SIU Case Manager, for example, provides this functionality to insurance SIU departments to:
- facilitate case referrals from adjusters to the SIU, potentially increasing the number of suspicious claims investigated
- improve the efficiency of the entire claims process, from start to finish, as a result of the product’s workflow capabilities
- streamline the investigator’s process, particularly around documentation, record keeping, and reporting
- cure the “monthly headache” that the SIU directors get when they have to pull reports for senior management
With SIU Case Manager, getting those reports takes only a few keystrokes.
Are you ready for more details? Learn more about SIU Case Manager now. >>
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